Everbridge

Associate Technical Support Engineer

Job Description

Everbridge, a renowned global leader in critical communications and enterprise safety solutions, seeks an Associate  Technical Support Engineer to join our team in Hungary. This is a remote/home-based position that can be based anywhere in Hungary.

Please note that the working hours for this position will align with US working hours, spanning from 17:00 - 2:00am Monday to Friday. 

As an Associate Technical Support Engineer, you will be providing support to customers using Everbridge products.  You will support core products by isolating, diagnosing, and reproducing technical issues in a timely manner. You will recommend solutions and maintain a good record of all work and communications with the customer in a call tracking system, including documenting solutions for a public knowledge base. 
 
If you're ready to leverage your expertise and contribute to our mission of ensuring safety and security for organizations worldwide, we encourage you to apply. Join us in making a difference while advancing your career with Everbridge.



What you'll do:
  • Help Everbridge product users by identifying and fixing technical issues promptly.
  • Communicate effectively with users via phone, email, or online meetings to understand and solve problems.
  • Be available for calls and assigned tasks during weekends and holidays occasionally.
  • Be prepared to assist during unexpected emergencies.
  • Utilize internal resources to find solutions independently.
  • Contribute to a knowledge base for future reference.
  • Keep track of customer interactions and maintain professional communication.
  • Follow up with customers to ensure issues are resolved satisfactorily.
  • Escalate complex issues to appropriate teams.
  • Collaborate with colleagues to learn and improve product expertise.

    • What you'll bring:
  • Minimum 2 years of experience in a technical, customer-facing role.
  • Familiarity with email components, SFTP, API/SSO technologies.
  • Understanding of OS fundamentals, databases, and SQL.
  • Knowledge of network setups, including hardware and software components.
  • Proficiency in TCP/IP architecture and internet/web technologies.
  • Ability to troubleshoot common issues like cookies, Java, and HTML.
  • Experience with log analysis tools like Sumologic.
  • Exposure to areas like IIS, databases, Active Directory, and PowerShell is advantageous.
  • Strong time-management and organizational skills.
  • Team player with the ability to work independently.
  • Fluency in English


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