Respond to customer inquiries via email or Zendesk
Resolve customer issues and complaints effectively
Provide accurate information about products and services
Guide customers through troubleshooting processes
Document customer interactions and solutions in the CRM system (HubSpot)
Escalate complex issues to higher-level support or management
Maintain a high level of customer satisfaction
Stay updated on product knowledge and company policies
Requirements
B1 English level, or better
Portuguese fluent
Medium Excel Skills
Excellent communications skills
Hubspot knowledge
Benefits
An amazing team to work with
Competitive pay & bonus
Remote role
Unlimited Time Off
Flexible Work Hours
A supportive, caring, and learning environment
Connectly is an equal opportunity employer. We’re committed to building a diverse, inclusive, and supportive workplace that is distributed around the world.
