Brightwheel

Program Manager, Training & Enablement

Job Description

Who You Are
Brightwheel is seeking  a Program Manager, Training & Enablement to join the Internal Enablement team. As a seasoned training professional, you thrive on cultivating success within teams. You possess a wealth of experience in training methodologies, honed through years of practice in high-growth tech environments. Your passion lies in setting ambitious goals for your team, guiding them towards excellence, and witnessing tangible improvements in performance metrics. You are adept at identifying training needs through a metrics-driven approach and excel in developing scalable training programs tailored to specific roles. Your managerial prowess is evident in your ability to nurture talent, foster growth, and instill a culture of continuous improvement within your team. You are committed to supporting the effectiveness of customer success teams, ensuring seamless onboarding, engagement, and support for our customers.



What You’ll Do
  • Establish and expand the Growth/Upsell enablement function, defining clear goals and operational cadences for the team,  aligning training initiatives with business objectives.
  • Partner with the Leadership team to develop comprehensive training curriculum and corresponding materials to support new product and process introductions, and build out our learning management system
  • Facilitate trainings as needed (ICs and/or Managers) and deliver 1:1 coaching and support to accelerate rep development and help them stay on process
  • Utilize data analysis to track and analyze performance metrics across the upsell team(s), identifying areas for improvement and opportunities for targeted training interventions.
  • Continuously measure and evaluate the effectiveness of training programs, correlating improvements in output metrics with training initiatives.
  • Harness the power of AI coaching tools and performance monitoring platforms to enhance the effectiveness of training programs for customer-facing teams.
  • Provide regular feedback to sales management and sales operations to uplevel our  systems, script and hiring processes 

    • Qualifications, Skills, & Abilities
  • 3-5 years of experience as a trainer or manager in a high-growth tech environment, with a proven track record of delivering impactful training programs.
  • Demonstrated ability to build a high-impact program from scratch; Not only experience running a pre-built program.
  • Expertise in various learning methodologies and approaches, with experience designing programs using an LMS (Learning Management System) a plus.
  • Experience with training customer-facing teams with a track record of successful results
  • Strong data analysis skills, capable of interpreting performance metrics and leveraging insights to drive training strategies.
  • Excellent communication skills, both written and verbal, with the ability to effectively convey complex concepts and ideas.
  • Strategic thinker with the ability to develop and execute scalable training programs that align with organizational objectives.
  • Proven ability to collaborate cross-functionally and influence stakeholders at various levels of the organization.
  • Familiarity with AI coaching tools and performance monitoring platforms is a plus.
  • Additional qualifications such as certifications in training methodologies or customer success management are desirable.

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