Quantum Metric

Customer Success Engineer - UK

Job Description

🚀 About the Role
As a Customer Success Engineer at Quantum Metric, you will help to support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth. You will understand the challenges faced by your clients, guide them to define meaningful requirements, and create innovative solutions to ensure they are successful in achieving their objectives.



🔧 Responsibilities
  • Adapt quickly to changing priorities and capable of operating in an ambiguous environment.
  • Architect: Equip stakeholders with the capabilities to effectively execute their digital strategy. Understand your client’s objectives, define their implementation plan, and configure the Quantum Metric platform to satisfy their requirements.
  • Engineer: Develop custom JavaScript functions to capture data analytics and satisfy complex use cases. Configure alerts, dashboards, and reports to give clients real-time visibility to the performance of their digital platforms

    • 💡 Requirements
  • Past experience developing, implementing, or managing digital solutions
  • Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client facing roles is preferred
  • Solid understanding of web technologies, analytics, front-end development, and best practices for UX/UI
  • Development experience with HTML, CSS, and JavaScript
  • Experience with React, Angular, Vue, or native mobile is a plus
  • Must exhibit proficiency in JavaScript development
  • Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf
  • Expert knowledge of browser developer tools to test scripts & diagnose issues
  • Familiarity with the page load lifecycle & techniques for performance optimization
  • Strong project & time management skills. Must be able to multi-task while simultaneously juggling the needs of multiple clients
  • Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment
  • Excellent verbal and written communication skills, including presentation skills
  • Socially capable and be able to connect with a diverse audience: senior leaders, middle managers, and individual contributors, both technical and non-technical
  • Travel - estimated once per month

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