Attentive

Customer Success Operations Specialist

Job Description

Who we are
Our Customer Success Operations team is responsible for optimizing and scaling processes that support our customer success initiatives. Sitting at the intersection of data, technology, and strategy, this team ensures that our CS organization operates efficiently and effectively. What sets this team apart is our commitment to collaboration and opportunities to interface across the entire company, from Product and BI through Marketing and GTM.


Why Attentive needs you
  • Own the administration and continuous improvement of Catalyst, our Customer Success Platform, ensuring it supports key CS workflows like onboarding, health scoring, and renewal tracking
  • Collaborate cross-functionally with teams such as Sales, Marketing, and Product to ensure seamless data integration across platforms like CRM, ERP, and support systems
  • Build and maintain reporting dashboards that provide actionable insights to drive customer engagement, retention, and satisfaction
  • Work closely with CS leadership to refine and automate processes, improving operational efficiency and scalability
  • Provide training and ongoing support to the CS team, ensuring they are empowered to leverage Catalyst effectively
  • Maintain accurate and reliable data within Catalyst, enabling data-driven decision-making

    • About you
  • 2+ years of experience in Customer Success, Customer Success Operations, Sales Operations, or a related role
  • Hands-on experience administering Customer Success Platforms such as Catalyst, Gainsight, ChurnZero, or Totango
  • Strong proficiency in data analysis tools like Excel, Google Sheets, or BI platforms such as Looker.
  • Familiarity with CRM systems (e.g., Salesforce) and integration tools
  • Excellent analytical and problem-solving skills, with great attention to detail
  • Exceptional communication and interpersonal skills, with a proven ability to collaborate across teams
  • Experience with Catalyst, including workflow automation, health scoring, and reporting, is a plus
  • Previous experience in a SaaS or customer-facing role is a bonus

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