Chief of Staff, Customer Success

Job Description

What you'll be doing:

Strategic Partnership: Act as the right hand and operational lead for the Sr. Director of Customer Success, providing strategic counsel, driving key initiatives, and stepping in on their behalf when necessary to ensure the effectiveness and alignment of the CS leadership team;

Operational Excellence: Oversee daily operations within the Customer Success department, ensuring efficient execution of initiatives and alignment with company objectives;

Project Leadership: Responsible for overseeing key department projects and initiatives, ensuring timely and effective completion;

Meeting Facilitation: Plan and execute strategic meetings, including leadership team sessions and team quarterly business reviews, ensuring productive outcomes;

Team Coordination: Collaborate with cross-functional teams to drive key decisions and outcomes, enhancing the overall effectiveness of the Customer Success organization;

Communication and Reporting: Regularly and proactively provide updates to the executive team and cross-functional partners, ensuring clarity, alignment, and timely delivery of both scheduled and ad-hoc reports;

Growth Enablement: A demonstrated ability to support and facilitate business growth by aligning teams, optimizing processes, and driving strategic initiatives, contributing to scalable success.

What you need to have:

Bachelor’s degree in Business Administration, Economics, Finance, or a related field; Master’s degree preferred;

Minimum of 5 years in a leadership role within Customer Success or a related field, with a proven track record of strategic planning and project management;

Exceptional communication and interpersonal abilities;

Strong leadership and team management skills;

Excellent time management and organizational skills;

Proficiency in problem-solving and decision-making;

Ability to build and maintain relationships across all levels of the organization.

What we would love to see:

Experience in the healthcare or technology sectors;

Familiarity with Saas, digital health solutions and services;

Demonstrated ability to drive customer success initiatives and improve customer satisfaction metrics.

To ensure you feel good solving a big Human problem, we offer:

A stimulating, fast-paced environment with lots of room for creativity;

A bright future at a promising high-tech startup company;

Career development and growth, with a competitive salary;

The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;

A stimulating environment with room for creativity;

A flexible environment where you can control your hours (remotely) with unlimited vacation;

Access to our health and well-being program (digital therapist sessions);

Remote or Hybrid work policy.