Ttec Digital

Security Operations Manager

  • Ttec Digital
  • Verified

Job Description

TTEC Digital is hiring a Security Operations Manager to join our AWS practice. This is a remote opportunity based in Canada.

Reporting to the Executive Director of Information Security the Security Operations Manager is a critical role responsible for overseeing the security posture of technology services delivered to the Canadian government. This includes partnering with internal security and technology teams as well as oversight of a Managed Security Services Provider (MSSP) responsible for 24/7 security monitoring, incident response, and vulnerability detection and reporting. The ideal candidate possesses a strong understanding of Canadian government security regulations, experience managing security operations in complex environments, and a proven ability to collaborate effectively with internal teams as well as Canadian Government Agencies.


What you'll be doing:
  • MSSP Oversight

  • Manage the relationship with the MSSP, ensuring service level agreements (SLAs) are met and performance is consistently evaluated.
  • Review and approve MSSP deliverables, including security assessments, incident reports, and vulnerability scans.
  • Conduct regular service review meetings with the MSSP to discuss performance, address issues, and identify areas for improvement.
  • Monitor MSSP performance metrics, including mean time to detect (MTTD), mean time to respond (MTTR), and false positive rates.

    • Security Operations Management:

  • Develop and maintain security operations procedures and documentation.
  • Oversee security incident response activities, ensuring timely and effective containment, eradication, and recovery.
  • Contribute to the development and implementation of security policies, standards, and guidelines.

    • Compliance and Reporting:

  • Ensure compliance with relevant Canadian government security regulations and standards (e.g., Policy on Government Security, Canadian Centre for Cyber Security, CCCS medium, ITSG-33, etc.).
  • Prepare regular security reports for management, including metrics on security incidents, vulnerabilities, and compliance status.
  • Support internal and external audits related to security controls.

    • Collaboration and Communication:

  • Collaborate effectively with internal IT teams, project managers, business stakeholders and customers.
  • Communicate security issues and recommendations clearly and concisely to both technical and non-technical audiences.
  • Maintain strong relationships with government security contacts.


    • What skills/experience you will bring
  • Bachelor's degree in Computer Science, Information Security, or a related field.
  • Minimum of 5 years of experience in security operations, with at least 2 years in a management or supervisory role.  
  • Experience working in a cloud environment (e.g., AWS, Azure, GCP).
  • Experience working with Canadian government security regulations and standards is required.
  • Experience managing MSSPs or other third-party security vendors.
  • Strong understanding of security technologies, including SIEM, intrusion detection/prevention systems (IDS/IPS), firewalls, vulnerability scanners, and endpoint security solutions.
  • Experience with incident response methodologies and frameworks (e.g., NIST, SANS).
  • Relevant security certifications such as CISSP, CISM, CompTIA Security+, or equivalent are highly desirable.
  • Excellent communication, interpersonal, and presentation skills.
  • Strong analytical and problem-solving skills.
  • Ability to obtain a Canadian government security clearance (Reliability Status or higher).

    • Nice to have:
  • Experience with automation and orchestration tools for security operations.
  • Bilingualism (English/French) is an asset.

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