Ttec Digital

Google Presales Solutions Architect

  • Ttec Digital
  • Verified

Job Description

The TTEC Digital Google Partner Practice is a Google Cloud Contact Center Artificial Intelligence (CCAI) platform launch partner that can train, test, secure, deploy and integrate CCAI and the Vertex AI suite to produce multi-platform, data informed, enterprise solutions that fuel exceptional employee and customer experience (CX).

We are seeking a highly skilled and motivated Presales Solutions Architect / Sales Engineer with expertise in Google Customer Engagement Suite (CES),  Google CCAI, Google Dialogflow, Google CCaaS, and other leading Contact Center as a Service (CCaaS) platforms such as Cisco and Genesys. The ideal candidate will have a strong presales background, experience with RFP processes, in-depth knowledge of GCP pricing, and a proven ability to engage with CXO-level stakeholders. This role requires exceptional communication skills, business acumen, and the ability to deliver technical solutions that address customer challenges effectively.



What You'll Be Doing
  • Collaborate with sales teams to uncover customer needs and present tailored solutions using Google Customer Engagement Suite (CES), Google CCAI, Google CCaaS, and other CCaaS platforms.
  • Conduct product demonstrations, proofs of concept, and technical workshops to showcase solution capabilities.
  • Develop and deliver comprehensive responses to RFPs, aligning with customer goals and industry best practices.
  • Architect scalable, secure, and cost-efficient solutions that integrate Google Customer Engagement Suite (CES), Google CCAI, Google CCaaS, Cisco, Genesys, and other CCaaS platforms.
  • Develop blueprints for end-to-end contact center transformation, including Intelligent Virtual Assistants (IVA) and conversational AI integration
  • Maintain deep technical knowledge of Google Customer Engagement Suite (CES), Google CCAI, Google CCaaS, GCP, and competitive CCaaS platforms like Cisco and Genesys.
  • Provide insights into GCP pricing models and assist in designing cost-optimized solutions for customers.
  • Understand and articulate interoperability between various CCaaS platforms and enterprise systems.
  • Build trust with C-suite executives by presenting business-aligned technical strategies and value propositions.
  • Act as a strategic advisor, helping clients navigate technical complexities and achieve measurable ROI.
  • Partner with internal teams (sales, product, marketing, and engineering) to craft cohesive go-to-market strategies.
  • Clearly explain technical concepts to audiences of varying technical proficiency.
  • Stay current on industry trends, emerging technologies, and competitor offerings in the CCaaS and conversational AI space.
  • Identify opportunities for upselling and cross-selling by understanding customer needs and market gaps.

    • What You'll Bring to the Role
  • Bachelor’s degree in Computer Science, Engineering, or a related field.
  • 5+ years of experience in a presales or technical sales role within a professional services organization, with a focus on CCaaS and cloud-based solutions.
  • Expertise in Google Customer Engagement Suite (CES), Google CCAI, Dialogflow, GCP, and leading CCaaS platforms like Google CCaaS, Cisco, and Genesys.
  • Experience with integration of CCaaS platforms into CRM, ERP, and other enterprise systems.
  • Familiarity with competitor offerings and their differentiation in the market.
  • Proficient in RFP processes, technical proposal development, and solution presentations.
  • Strong understanding of GCP pricing and cost-optimization strategies.
  • Proven track record of engaging with and influencing CXO-level executives.
  • Strong business acumen with the ability to align technology solutions with business outcomes.
  • Ability to manage multiple complex projects in a fast-paced environment.
  • Certifications such as Google Cloud Professional Architect, Genesys Certified Professional, or Cisco, Nice CXOne, Five9, TalkDesk and Microsoft D365 Contact Center Specialist preferred.

    • What You Can Expect
  • The anticipated range for individuals expressing interest in this position is $130,000 to $170,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.  
  • Benefits available to eligible employees include the following: Medical, dental, vision, tax-advantaged health care accounts, financial and income protection benefits, paid time off (PTO) and wellness time off.

    • Apply Now
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