Customer Support Agent (For Pooling)

Job Description

Join Blaze, the fastest growing casino in LATAM!

Blaze.com, founded in 2019, is revolutionizing the iGaming landscape by seamlessly integrating social connections into the gaming experience. Driven by a team of dedicated entrepreneurs, the platform boasts over 2,000 games and a thriving community of more than 2 million registered players.

We are looking for a talented Customer Support Agent to join our dynamic team and help us continue our growth.

Responsibilities:

• Be responsible for answering incoming requests from our customers through live chat and email
• Identify and assess customers' needs to achieve satisfaction
• Engage in conversation and delight customers
• Ability to answer a high volume of requests daily
• Knowing our products inside and out so that you can provide accurate information
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, requests, or concerns are handled appropriately
• Contribute to team effort by accomplishing related results as needed
• Working with a team of CSRs and other departments to find appropriate solutions

Requirements

• Fluent in English, knowledge in other languages is a plus.
• Native in Portuguese
• Proficient in typing and computer navigation skills: at least a typing speed of 25 WPM
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and problem-solving skills
• Ability to find the positive in any situation
• Attentiveness and patience
• Ability to multitask, prioritize, and manage time effectively
• Interpersonal and customer service skills
• Willingness to achieve goals and self-improvement
• Willing to work on a shifting schedule which varies for 24 hours / 7 days a week operations coverage, up to 44-48 hours per week

Benefits

Other details:

• 100% Remote work
• Paid time off