Client Success Manager

Job Description

• Conduct 20-25 client meetings per week to understand and address client needs effectively. 
• Serve as the primary point of contact for clients, fostering strong, long-term relationships. 
• Ensure client satisfaction by providing timely and high-quality service. 
• Track and follow up on client queries to ensure timely resolution. 
• Maintain accurate records of client interactions in HubSpot, ensuring comprehensive documentation. 
• Work closely with the local PH team to align on strategies for supporting staff development. 
• Provide input and feedback to enhance team performance and client service delivery. 
• Support training initiatives to improve team skills and efficiency. 

Requirements

• Bachelor’s degree in Business Administration, Human Resources, or a related field. 
• 5+ years of proven experience in a client-facing role, with strong communication and interpersonal skills. 
• Proficiency in using HubSpot for client management and reporting. 
• Ability to manage a high volume of client interactions while maintaining exceptional service quality.  
• Strong organizational skills and attention to detail. 
• Proactive and solutions-oriented approach to client service. 
• Collaborative team player with the ability to work across diverse teams. 

Candidates from Metro Manila will be prioritized as this role will be mostly working from home but may need to work onsite on a quarterly basis.

Benefits

As a Twoconnect employee, you get to enjoy the following:

• Work from home
• Dayshift
• HMO benefits
• Government-mandated benefits
• Training and Development programmes
• Employee Engagement Events (company outings, fun activities, quarterly wellness and self-care sessions)
• Experience working with leading organisations
• Fun, supportive, and inclusive culture
• Dedicated Team Managers that look after your development