Operations Manager

Job Description

Operations Manager

Position Title:                  Operations Manager

Reporting To:                  Senior Director of Legal

Location:                         Remote, flexible location in India

Introduction

WaterConnect LLC (“WaterConnect”) is a new, purpose-driven venture that develops water and sanitation infrastructure projects to catalyze investment and enhance climate resilience for people, cities, and watersheds. WaterConnect partners with infrastructure developers, utilities, engineering firms, and equipment suppliers operating in low- and middle-income countries to co-develop infrastructure projects, bringing them from concept to financial close and construction.

Summary

The Company seeks an Operations Manager to contribute to multiple areas of company operations including human resources, IT, and administration. The role will collaborate closely with the senior leadership of WaterConnect to oversee day-to-day functioning of company operations for a small, global team, as well as contribute to internal and external communications and other projects, as needed.

 As a new position in a startup company, the role of Operations Manager will provide the candidate with opportunities to help build the business from an early stage. The ideal candidate will have experience in the operational management of a business, coupled with an appetite for a role in an exciting start-up business in the field of water and sanitation infrastructure. S/he will be someone who thrives in a dynamic, start-up culture, excels at independent work and proactive communication, and is able to manage multiple projects simultaneously. The ideal candidate will be comfortable working remotely with colleagues globally and demonstrate exceptional business judgment. Because the Company is in its start-up phase, the position will evolve rapidly as the team grows and priorities change. 

The Operations Manager will report to the Senior Director of Legal.

How to Apply

Submit a resume and cover letter by February 21, 2025.

 WaterConnect is an equal-opportunity employer and on an intentional journey to determine how we can champion diversity, equity, and inclusion not only within our organization but also within our industry. We are committed to creating a diverse work environment that is characterized by engagement, a sense of connection, and respect for the differences and contributions of all our professionals. WaterConnect recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.

 Don’t meet every single requirement?  If you are enthusiastic about this role but find that your experience does not perfectly match every qualification listed, we still encourage you to apply. Your unique skills and perspective could make you the ideal candidate for this position.

Requirements

Job Responsibilities

Human Resources

• Operate and manage the new-hire process, including job descriptions, job posting, communicating with the applicant pool, screening, and interviewing process
• Onboard new hires, including ensuring seamless integration onto HR or Employer of Record platform
• Implement annual performance/evaluation process
• Support engagement with HR-related third-party service providers  
• Prepare and maintain staff handbook, policy manual, benefits information, and other HR documents
• Maintain staff files and prepare staff documentation requirements
• Oversee and track staff training  

IT

• Manage the relationship with the Company’s third-party IT partner and other related service providers
• Ensure maintenance of SharePoint file architecture, ensuring that information is accurate, complete, current and accessible
• Report on a variety of system metrics, including costs, usage, help requests, and performance
• Serve as a point of contact and manager of the Company’s MS 365 account and other systems, platforms and subscriptions

Operational Excellence

• Recommend and implement new approaches, policies, and procedures to effect continual improvements in the operational efficiency of WaterConnect
• Maintain open and constant communication with staff, including providing necessary updates and soliciting feedback on efficacy of the organization’s processes
• Support communications and coordination with parent company and other associated entities

Administration

• Support communications, administration, and documentation requirements of various governing bodies of WaterConnect
• Establish and maintain Company records and reports; maintain Company templates
• Lead on planning for in-person staff meetings, as well as scheduling regular, remote meetings
• Administer the contract management system, including management of contract / document execution and archiving
• Provide administrative support to the President and Senior Director of Legal as required

Qualifications

The Operations Manager needs to be/have:

• Undergraduate degree
• Minimum of 5 years administrative and/or operational experience
• Experience managing human resources, contracting consultants and/or working with employers of record
• Experience in water and sanitation, infrastructure development, impact investing, or related field a plus
• Demonstrated sound business judgment, regularly applied to everyday situations and decisions
• Clear and concise communications, both written and verbal
• Strong attention to detail and ability to meet deadlines/time management skills
• Comfort with MS 365 Office products, Adobe, Docusign and SharePoint; ability to learn software/platforms
• Effective team player with the ability to work alone and collaborate with team members of all levels across diverse locations and time zones
• Appetite to build, proactive problem-solving mindset, comfort with evolving role in start-up business

Physical Requirements

Role includes regular on-line collaboration across time zones. Colleagues, partners, and service providers are based in the Americas, Africa, India, and East Asia. This role involves extended periods of sitting and reaching. This role requires the ability to see, talk, and hear. Travel may be required up to 10% of the time.

Benefits

Compensation and Benefits

Overall compensation will be commensurate with education and experience and structured to reflect a competitive package for a full-time team member.

 No relocation benefits, visa/residency sponsorship, or work permitting will be offered.