Strategic Customer Success Manager

Job Description

At Enode, our mission is to accelerate the transition to a sustainable energy system by connecting and optimizing the world’s energy devices. A fully renewable energy system is dependent on flexible demand that can adapt to the intermittent supply from wind and solar. To create this flexibility, we need to connect to and control the fast-growing demand coming from electric vehicles, heat pumps and other energy hardware. This is what we’re doing at Enode. Our APIs power the next generation of green energy apps, with our customers representing over 250 million consumers worldwide. Yet, we’re still at the start of our journey, and we want exceptional people to join us.

Enode is looking for an CSM/Implementation Consultant to join our Strategic Accounts team. You will work closely with our customers and help them build cutting-edge energy management applications that save the end-user money and help balance the grid.

Enode works with a range of customers from many of the largest energy retailers in the world to leading energy management start-ups and scale-ups. As a Strategic CSM you will be responsible for:

• Managing a small portfolio of high priority customers, typically working closely with both senior management and their product- and development teams. You are responsible for retention and expansion of the account.

• Ensuring your customers have a clear business case for building products powered by Enode and a clear end-to-end product development & launch plan.

• Collaborating closely with our product teams to ensure our product evolves and meets the wants and needs of our customers

• Collaborating closely with Sales and Marketing to improve the customer journey end-to-end

• Building the Customer Success function within Enode. As a start-up, we are still early in our journey and you will be expected to help shape our strategy and ensure that we install the right processes, systems, technologies and team to be successful

To succeed at Enode you should be passionate about our mission. You should be excited about electrification and the opportunity to use digital consumer products and software to help the transition to a net zero energy system. We’re looking for someone who has:

• 2+ years of experience in a commercial, customer-facing role working with Enterprise/Strategic accounts (e.g., management consulting, customer success, or similar)

• Has worked with technical products in a consultative format across complex organisations

• Strong analytical and problem-solving skills

• Bonus: Experience from either the energy sector and/or API products

• Bonus: Experience in product management

• Motivation to work in a fast-paced start-up environment and work on company-building challenges

• Ability to work collaboratively in a cross-functional team environment

As a startup, we want to attract the best candidates with the highest potential for growth and impact. If we think you’re a fit, note the seniority and responsibilities for this role can be tailored based on your experience.

• A stimulating, fun, and caring work environment with high drive and ambition

• Opportunity to join an early-stage climate tech startup with global aspirations

• Competitive compensation, including a very attractive employee option program

• Unlimited PTO & flexible working schedule

• A remote-first setup

• Stipend for setting up your home office & co-working space

• Regular offsites with the team in various exciting locations (we went to Costa Brava 🇪🇸 on the last one)

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Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.