Customer Success Lead Manager

Job Description

About Us:

Transform rail operations for a sustainable future! KONUX is a dynamic and fast-growing technology company that is transforming the way industry works. Our AI-powered solutions empower our customers to make smarter, data-driven decisions, and our culture is fueled by grit, ingenuity, and credibility - we believe that these values are essential to unlocking the potential of technology and making a real impact. At KONUX, we are passionate about driving innovation in the fields of IoT and AI, and we are looking for like-minded individuals to join our team.

Job Description: 

We are seeking a Lead Customer Success Manager for Central Europe to join our team of innovators. You aim to make our clients successful on their journey to a sustainable future by using our products and services in their operations. This includes a consistent, reliable, and high-quality customer project delivery, supporting the customers’ internal transformation by operationalizing KONUX system, and to activate account sell dynamics by building qualified and quantified success stories with our customers. It also means providing feedback to the Product Team how to improve our solutions for our customers. As a Customer Success Lead Manager for Central Europe, you will be responsible for all projects at our customers in this region, from delivery through the entire customer journey. You will be reporting to the Client Executive Partner Central Europe, working  in a cross-functional key account team, and leading a customer success team on a functional basis.  

Your Impact:

Support the customer in their journey of transformation:

• Support the customer in implementing our solution in their operational processes
• Constantly drive product adoption with the customer organization
• Jointly discuss improvements to our product to increase client value

Expand KONUX product footprint and service scope at your customer:

• Serve as product usage consultant to enable customer to operationalize KONUX solution into their process, therefore, create upselling opportunities.
• Drive sales of our current product portfolio and of new solutions
• Become a KONUX product and client expert.
• Provide customer feedback to our Product Team as guidance for product development 
• Build trusted relationships with your customer counterparts, based on mutual respect and openness
• Manage contract, e.g. adaptations, extensions

Successfully manage and deliver complex roll-out projects and Service Delivery at customer organizations:

• Prepare the delivery phase by managing dependencies and by coordinating with all relevant KONUX departments
• Plan and manage the deployment/roll-out as well as service delivery phase jointly with the KONUX Ops team and your customer counterpart 
• Anticipate the risk exposure, ensure that risks are properly communicated and documented, define mitigation strategies and work with the customer to ensure the mutually agreed-upon action plan

To be successful in this role, you’ll need to have:

• Bachelor’s degree in Business, Marketing, or Engineering/Science; MBA degree preferred
• Approx. 7 to 12 years of hands-on experience in client management roles within industries such as Railway, Transportation, Manufacturing, Healthcare, ICT, B2G, or public entity clients
• Proven experience with SaaS customer success frameworks as well as a deep understanding of IoT and Digitization concepts 
• Track record of managing strategic tasks as well as delivering complex projects with a “getting-things-done” attitude  
• Creative problem-solving and  entrepreneurial skills to identify and seize opportunities; comfortable with risk-taking and ambiguity  
• Executive engagement know-how with an ability to establish strong relationships with business decision-makers.
• Experience how to lead team members without having disciplinary authority   
• Exceptional verbal and written communication skills in German and English
• Highly collaborative and supportive, yet able to function well independently 
• Sharing the KONUX Culture, incl. a growth mindset, resilience, and flexibility
• Traveling would be required for at least 50% of the time.

Why Join Us:

💸 Competitive salary 

📉 Equity (all permanent KONUX employees have equity!)

📖 Dedicated Learning & Development budget of 3.600€ p.a.

🏠 Comprehensive relocation support if this opportunity at KONUX requires you to move

👨‍💻 Complete remote: Meet your colleagues in the office minimum once a month or business requirements

🏢 Modern workspace with cool rooftop with mountain view

💻 Flexible working conditions, home office equipment and free choice between a Windows or Apple laptop

❤️‍🩹 Health benefits supporting your physical and mental well-being, e.g wellpass/gym membership and mental health app license

🍒Fruits, snacks and beverages for energy and our very own Oma cooking in office every Thursday 

👴 Company pension scheme

🙌 Access to Corporate Benefits and Future Bens

🌴 27 vacation days (+1 day on every work anniversary for 3 years)

💁 Volunteering activities (2 additional days off)

🍻 Company and team events 

🐶 We are a pet-friendly company, so your four-legged friend can join you in office!

At KONUX, we believe that a diverse team achieves better results faster. So here’s the deal: You bring in your very own perspective. We promise to judge your qualifications and performance, not your age, sex, religion, skin color, gender identity, family status or disability.