Senior Salesforce Administrator

Job Description

About the Role:

As a key player in the Strategy and Operations team at Fetch, the Senior Salesforce Administrator ensures our Salesforce platform and its connected tech stack operate optimally. Reporting to the Salesforce Manager, Strategy and Operations, this role suits someone who thrives on solving complex problems with Salesforce, understands business processes, fosters cross-functional relationships, and is committed to data integrity. Success in this role requires comfort with ambiguity and the ability to remain effective in a rapidly changing environment. Candidates should demonstrate the capacity to identify solutions amidst uncertainty and possess a proactive approach to overcoming challenges.

Location: 

While it's a plus to be near one of our office locations, we are open to remote candidates based in the US. 

What You'll Do:

• Act as the primary administrator for Fetch’s Salesforce instance and Salesforce data.
• Customize and administer our Salesforce org, focusing on standard and custom configuration (objects, fields, reports, dashboards, automation with flows)
• Support cross-functional teams by gathering requirements and building solutions that enhance system efficiency
• Provide guidance on basic to intermediate Salesforce functionalities, answering system-related questions from users and assisting in our Support channel
• Work independently across cross-functional teams to demonstrate features, help solve problems, and automate processes to reduce manual work
• Design custom objects, fields, reports, dashboards, and implement automation via flows.
• Partner with leadership to ensure Salesforce aligns with business goals and reporting requirements.
• Assist in translating team requirements into Salesforce configurations and user stories.
• Ensure smooth integration between Salesforce and other platforms, with support from senior team members as needed.
• Build internal relationships to proactively address issues and improve user experience
• Provide top-notch service when addressing user questions
• Manage cross-functional projects from start to finish
• Identify and execute on opportunities to enhance efficiency in Salesforce or our other third-party tools
• Alongside the team, manage third-party integrations with revenue operations tools (Groove, ZoomInfo, Snowflake, Winmo, Gong, Hubspot, Ironclad, Outreach, etc.)

Skills and Qualifications:

• Minimum 4 years as a Salesforce Administrator
• Experience working on projects from requirements gathering to UAT. 
• Proficient in developing custom Salesforce elements (objects, fields, reports, etc.) and automation (must be comfortable working in flows).
• Required: Salesforce.com Administrator certification. Salesforce Advanced Administrator certification is a plus.
• Experience in gathering business requirements and change management
• The ability to manage multiple small to medium sized projects at once without sacrificing attention to detail and quality of work
• Strong problem solving, judgment, and organizational skills
• The ability to understand and master complex concepts quickly and independently
• Excellent data management skills, with a keen understanding of Salesforce data relationships
• Experience working in Jira is a plus

Compensation:

• At Fetch, we offer competitive compensation packages to the exceptional folks we hire. The base salary range is $116,772 - $133,383. We also offer all employees equity in Fetch, so that everyone can benefit from Fetch’s growth.

Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

At Fetch, we'll give you the tools to feel healthy, happy and secure through:

• Equity: We offer employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
• 401k Match: Dollar-for-dollar match up to 4%.
• Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
• Continuing Education: Fetch provides ten thousand per year in education reimbursement.
• Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break. 
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule. 
• Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
• Flexible Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. Or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home.

Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.