German speaking Customer Service Representative - Remote in Greece

Job Description

Patrique Mercier Recruitment PT is excited to announce a new opportunity for a German Speaking Customer Service Representative to work remotely in Greece. We are looking for friendly and dedicated individuals who are fluent in German and have a passion for helping customers. In this role, you will connect with German-speaking customers, addressing their inquiries and ensuring that they receive the outstanding support they expect.

Key Responsibilities:

• Provide top-notch customer service to German-speaking clients via phone, email, and live chat.
• Resolve customer queries related to products, orders, and account services in a timely manner.
• Handle customer complaints with patience and professionalism, aiming for first-contact resolution.
• Document customer interactions meticulously in our CRM system to ensure accurate follow-up.
• Collaborate with team members to enhance overall customer service processes.
• Stay informed about product knowledge and company policies to assist customers effectively.

Requirements

• Fluency in German is essential; proficiency in English is also required.
• Prior experience in customer service or a similar role is highly desirable.
• Exceptional communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-focused attitude.
• Able to multitask and manage time effectively in a remote working environment.
• Familiarity with CRM software and customer support tools is an advantage.
• Willingness to work flexible hours, including evenings and weekends, as needed.

Benefits

• Performance bonus.
• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors