Client Success Manager

Job Description

Join a leading AI company generating $40M in annual revenue, where innovation and growth are at the core of everything we do. We’re seeking a dynamic Revenue Operations Leader to drive and optimize our revenue processes, ensuring that every touchpoint in the customer journey contributes to our ambitious growth targets.

Position Overview:

The Sector Leader is responsible for managing strategic client relationships and executing growth initiatives within a designated sector. This role requires a deep understanding of industry challenges and expertise in aligning AI-driven solutions to deliver measurable value. The Sector Leader will act as a trusted advisor and account manager, ensuring customer satisfaction, driving revenue expansion, and collaborating with internal teams to deliver best-in-class service.

Key Responsibilities:

Strategic Account Management

• Develop and execute tailored account strategies to align client objectives with CloudFactory’s AI solutions, ensuring long-term value and retention.
• Identify opportunities for growth within existing client accounts, leveraging industry insights and data to drive expansion.
• Monitor client needs, industry trends, and competitive landscapes to position CloudFactory effectively.

Relationship Management

• Build and maintain strong, trusted relationships with executive stakeholders and key decision-makers within client organizations.
• Serve as the primary point of contact for client accounts, proactively addressing challenges and identifying opportunities for deeper engagement.
• Ensure high levels of client satisfaction by understanding business priorities and aligning solutions accordingly.

Revenue Growth and Performance

• Meet and exceed revenue targets by identifying upsell, renewal, and expansion opportunities within existing client accounts.
• Collaborate closely with sales and marketing teams to develop tailored solutions and proposals that address client needs.
• Track and report key performance metrics to measure account success and identify areas for improvement.

Cross-Functional Collaboration

• Work closely with internal teams—including sales, marketing, customer success, and product management—to ensure a cohesive approach to client management.
• Provide insights and feedback to product and service teams to enhance CloudFactory’s AI offerings based on client needs.
• Participate in strategic initiatives such as customer journey mapping, service optimization, and industry best practice sharing.

Customer Success and Experience Enhancement

• Align client objectives with CloudFactory’s strategic goals, ensuring measurable impact from AI solutions.
• Use customer data and insights to identify service gaps and recommend improvements to enhance customer experience.
• Develop and implement initiatives to improve customer engagement, satisfaction, and long-term loyalty.

Requirements

• Bachelor’s Degree in Business, Account Management, or a related field; advanced degree preferred.
• 7+ Years of Experience in account management, customer success, or sales, preferably in technology or consulting industries with enterprise clients.
• AI Knowledge: Familiarity with AI applications and trends in sectors such as healthcare, finance, or retail is a plus.
• Strategic Thinking & Problem-Solving: Ability to develop actionable plans to address client needs and drive revenue growth.
• Relationship-Building: Proven track record of managing and growing long-term client relationships with executive stakeholders.
• Communication Skills: Strong ability to present complex concepts to both technical and non-technical audiences.
• Analytical Skills: Experience using data to drive decision-making and improvements in customer success and account strategy.
• Organization & Multitasking: Strong attention to detail with the ability to manage multiple client accounts simultaneously.
• Willingness to Travel: Ability to travel as needed to meet with clients and manage relationships effectively.

Benefits

• Great Mission and Culture
• Meaningful Work
• Market competitive salary
• Quarterly variable compensation
• Remote and Home working
• Comprehensive medical cover 
• Group life insurance
• Personal development and growth opportunities
• Office snacks and lunch
• Periodic team building and social events

Join us, and change the world for the better. If you are skilled and humble, with a commitment to lifelong learning, and you’re curious about the world and its people, you could be a good fit at CloudFactory. We welcome the unique contributions you can bring to help us build a diverse,

inclusive workplace because we connect, learn, and grow stronger from our differences. We want you to bring your whole, authentic self to work. We look forward to hearing from you!

Still unsure? Read ‘5 Reasons You Should Work at CloudFactory’.