Supplier Partnership Manager

Job Description

At the top, where it should be

We choose to be an equal-opportunity employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, disability status or on any other basis. 

It’s unforgivable to be any other way.

Our Culture

At Huggg, we think big and don't allow boundaries to limit our imagination. We promote an open and honest working environment and know Huggg is a safe place to take risks through our no-blame policy. We challenge, question and debate to get the best out of each other, share ideas, collaborate and get stuff done, each and every day. 

Our Vision

We are on a mission to become the world’s no.1 gifting platform and are looking to add another talented human to our growing team who shares our ambition in achieving that goal.

The Role

We’ve hit on something big—a simple yet brilliant idea that has already been used by millions of people and created a profitable business in the process. With a close-knit, small, and dynamic team driving us forward, we’re on the cusp of a major growth spurt. Now, we need an exceptional Account Manager (Supply) to help us unlock this next level.

As a vital part of our team, you’ll be the mastermind behind onboarding and managing our incredible supply partners (which already includes Hotel Chocolat, Bloom & Wild and Harvey Nichols). The quality, diversity, and relevance of the products in our digital marketplace are at the heart of our success, and your expertise will ensure we stay ahead of trends and wow our customers.

You’ll be the go-to expert on the hottest brands, striking smart, commercially-savvy deals that boost our profitability and secure the best products for our corporate customers (including Monzo, Just Eat and Octopus Energy). But it’s not just about getting the deal—it’s about building strong, collaborative relationships. You’ll nurture and grow partnerships with our existing suppliers, creating win-win outcomes that take our business and theirs to new heights.

If you have impeccable taste, a pulse on the latest trends, outstanding negotiation skills, and a knack for building lasting relationships, this is your chance to join us on our journey and make a real impact.

Responsibilities 

• Reach out to new suppliers via email, phone and Linkedin, and convince new suppliers to work with Huggg
• Conduct meetings with potential new suppliers, to get them excited about the opportunity and show them how it works 
• Manage our existing supplier relations and grow the accounts, nurturing and building strong, trusting relationships
• Negotiate terms of agreement to land on the best outcome 
• Evaluate supplier options with our Merchandiser based on internal criteria, making sure to sample and secret shop new products to test quality and customer care 
• Determine the technical redemption solution for suppliers and take them through to implementation
• Work with the wider team (sales and support) to ensure new suppliers are onboarded successfully 
• Check the quality and popularity of suppliers already on Huggg to ensure they continue to meet expectations
• Ensure the timely delivery of products and compliance with the contracts of purchase 
• Help our Customer Support Team resolve any issues where suppliers have made an error
• Implement processes to streamline and automate workflows 
• Create reports on sales, budgets, customer satisfaction, and forecasts and adjust strategies accordingly

Requirements

• At Huggg we are more about aptitude than specific experience so we are open to people from either a Business Development, Account Management or a Buyer background. 
• Google Sheets knowledge or the willingness to learn
• Outstanding written and verbal communication skills 
• Excellent organisational skills and impeccable attention to detail 
• Demonstrable aptitude in effective negotiating 
• Able to quickly grasp technology - you’ll be guiding suppliers through set-up and using our suite of best-in-class software to do your job 
• Familiarity with market research, data analysis and forecasting techniques 
• Demonstrable knowledge of online marketplaces 
• Make sensible decisions fast 
• Resilience and a can-do attitude

Benefits

• A competitive salary of £35,000 - £40,000 + commission
• Fully remote with the option to work globally after 6 months
• Paid for travel into London up to twice a week and coffees paid for, if you’d like to work with colleagues in-person from a cafè
• 27 days holiday plus bank holidays (and the occasional Huggg bank holiday thrown in here and there!)
• A paid sabbatical after 4 years of service
• Summer Fridays - half days on Fridays during the summer months
• A training budget to spend on your professional development or hobby
• £50 Heka budget to spend on whatever you’d like
• Regular team socials
• Free eye tests 
• Free flu vaccines for those that want them (totally optional)
• £50 a quarter of mystery shopping credit
• £10 a month Huggg credit to show appreciation to your colleagues 
• And, of course, the odd treat from managers - we practise what we preach!