Sr. HubSpot Strategist (Solutions Architect)

Job Description

Instrumental Group, one of the top Elite HubSpot Partner agencies, is on the lookout for a passionate and driven Sr. Solutions Architect to enhance our talented agency team.

Note: At Instrumental Group, we refer to the role of Sr. Rev Ops Strategist (HubSpot) as Sr. Solutions Architect.

We are seeking a true expert in HubSpot strategic implementation to lead client engagements and design state-of-the-art Customer Experience (CX) Systems. If you’re passionate about HubSpot and ready to architect diverse and innovative systems, this is the perfect opportunity for you.As a Sr. Solutions Architect, you’ll take charge of the system discovery process, crafting the ideal HubSpot-centered system, configuring it to specification, and training stakeholders for successful operation. Your expertise will align CRM, marketing, sales, and CX systems, delivering essential lead intelligence and creating an unparalleled buying experience for our clients.

In This Role, You Will:

• Guide clients through a comprehensive discovery process to understand their unique needs and goals with HubSpot.
• Extract and develop user stories from client meetings, translating them into functional requirements for HubSpot and related platforms.
• Create detailed build plans that meet deadlines and stay within scope, including deliverables such as architecture maps and ERDs.
• Work cross-functionally in a team setting to service enterprise-level clients effectively.
• Assess marketing, sales, and service requirements, current tech stacks, and business objectives to define optimal system configurations.
• Map out future state processes and customer journeys to implement HubSpot effectively across all hubs (Marketing, Sales, Service, and Operations).
• Handle complex HubSpot configuration tasks, including data capture, automation engineering, CRM setup, and user adoption strategies.
• Develop and execute sophisticated nurture campaigns to boost engagement and support demand generation measurement.
• Streamline data flow through an integrated marketing, sales, and service strategy, enhancing lead intelligence for more effective prospect conversations.
• Optimize lead hand-offs and nurturing processes using automation and data capture techniques across all HubSpot hubs.
• Make extensive use of HubSpot reporting and analytic tools including datasets and attribution to enhance client insights.

• Have an unwavering passion for HubSpot and its entire ecosystem.
• Are skilled at guiding clients through discovery processes and transforming their needs into actionable plans.
• Demonstrate persistence and relish solving complex challenges in enterprise-level environments.
• Possess outstanding written and verbal communication skills for effective client interactions and team collaboration.
• Can manage multiple engagements, ensure timely delivery, and adapt to changing client needs.
• Have significant HubSpot experience across all hubs and an understanding of change management methodologies.
• Approach complex problems with creativity and enthusiasm, avoiding the mundane.
• Handle pressure and deadlines with grace while maintaining high-quality deliverables.
• Work independently while being proactive and engaged in cross-functional team settings.
• Are eager to learn, excel, and stay updated on the latest HubSpot features and best practices.
• Balance priorities effectively and drive results for enterprise clients.

• Relevant HubSpot certifications across all hubs (Marketing, Sales, Service, and Operations).
• Strong foundation in CRM, marketing automation, and service platforms.
• Proficiency in capturing technical requirements.
• Experience with architecture mapping and ERD creation for complex HubSpot implementations.
• Familiarity with custom code actions and programmable automation in HubSpot.
• Understanding of API integrations; experience with CRM Development using Python, Node.js and/or GraphQL is a bonus.
• Experience with Salesforce, Dynamics, and ETL solutions like Skyvia, Hightouch or Zapier is advantageous.

• Excellent client-facing abilities and skill in managing stakeholder alignment in enterprise environments.
• Ability to lead discovery sessions and extract key information from client meetings.
• Command conversations and hold project contributors accountable across cross-functional teams.
• Collaborate effectively with team members and stakeholders at various organizational levels.
• Demonstrate a strong work ethic and manage complex tasks independently while contributing to team goals.
• Add value in unique opportunities while maintaining a hunger for growth and innovation.

• 4-9 years of relevant experience in HubSpot implementation and client service.
• BA/BS degree or equivalent professional experience.
• Proven HubSpot expertise across all hubs with a track record of consultative success for enterprise clients.
• Exceptional communication skills and adept task prioritization abilities in complex project environments.

• Comprehensive medical, dental, and vision insurance
• Short-term and long-term disability coverage
• Accident insurance to provide additional peace of mind
• IRA/401(k) retirement plan to help you save for the future
• 15 paid holidays each year to enjoy time with family and friends
• Generous paid vacation policy to recharge and rejuvenate
• Quarterly incentive plan
• Instrumental Group was awarded Inc.’s Best in Culture for 2024! Join an award-winning culture that values collaboration, innovation, and excellence.

If you're ready to take your career to the next level and make a real impact in a collaborative environment, we’d love to have you on board! Apply today to join Instrumental Group and contribute to our clients' success stories!