Business Analyst

Job Description

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.

POSITION SUMMARY:

As a key member of our Customer Care Division, you will be responsible for improving the effectiveness and efficiency of the Customer Care Division by supporting the culture of continuous improvement through lean process enhancements, data reporting and analysis and system development.

WHAT YOU WILL DO:

• Continuously monitor, recommend and implement process improvement initiatives to increase effectiveness and productivity of the departments within the Division
• Transform data into information and insight, to make recommendations to support and drive the business operations and strategic decision-making
• Analyze, summarize and present intricate data in approachable ways
• Participate in the development and implementation of projects, policies and/or procedures, aimed at improving productivity for the division
• Provide training to internal and external team members, customers and business partners
• Plan and monitor the implementation of improvement initiatives
• Act as the Customer Care systems subject matter expert by answering inquiries, providing direction to team members on processes and policies, managing business systems, and providing issue investigation and resolution
• Liaise with IT on business system issues and improvements, providing direction and testing ensuring business requirements are met
• Develop, improve and assist in tracking metrics within the division to improve departmental operations and the customer experience
• Participate in and occasionally lead Kaizen events for the Division 

WHAT YOU NEED TO BE SUCCESSFUL:

• Post-secondary education in Business or equivalent combination of education and experience
• Intermediate/Advanced proficiency with Microsoft products including Excel and SharePoint Online
• Intermediate experience with SQL, DAX, dashboard & reports
• Proven ability to apply lean methodologies to optimize processes and drive efficiency in complex environments
• Working knowledge of Oracle EBS, Service Cloud, OPA & Field Service Cloud desired
• Strong analytical and problem-solving skills
• Strong organizational and time management skills with keen attention to detail and commitment to excellence
• Motivated self-starter with ability and desire to work in a fast-paced environment
• Strong/effective communication skills, both internal and external
• Technically savvy with strong computing and facilitation skills
• Project Management experience preferred but not required   

WHY JOIN OUR TEAM:

• Competitive Wages.
• A continuous learning environment.
• Ability to advance your career with a growing company.
• NFI Group has been named a Manitoba Top Employer for 2020 and this is the tenth time since the competition was established in 2007.
• Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.

OUR WHY: 

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, e­fficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions.  News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.com