German speaking Customer Service Representative for Financial Services

Job Description

The House of Mercier is proud to announce an exciting opportunity for a German Speaking Customer Service Representative for Financial Services to join our esteemed team. In this role, you will play a crucial part in delivering exceptional customer service to our German-speaking clients within the financial services sector. Your main responsibilities will involve answering inquiries, providing support on financial products, and ensuring customer satisfaction by addressing any issues that may arise. We are seeking a highly motivated individual with a strong background in customer service and a passion for the financial industry. If you're eager to use your skills to help others and contribute to a leading company, we want to hear from you!

Responsibilities

• Respond promptly to customer inquiries in German via phone, email, and chat.
• Provide information and assistance regarding our financial services and products.
• Troubleshoot and resolve customer issues professionally and efficiently.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with internal teams to ensure seamless service delivery.
• Stay updated on financial regulations, product offerings, and industry trends to best serve our clients.
• Collect and analyze customer feedback to help improve service quality.

Requirements

• Fluency in German and English, both written and spoken is required.
• Previous experience in a customer service role, preferably in financial services.
• Strong communication skills with the ability to convey complex information clearly.
• Excellent problem-solving skills and a detail-oriented approach.
• Familiarity with financial products and services is highly desirable.
• Proficient in using CRM software and other customer support tools.
• Willingness to work flexible hours, including evenings and weekends, as required.

Benefits

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...