German speaking Customer Service Representative for Air Conditioning World Leade

Job Description

The House of Mercier is proud to present a unique opportunity for a German Speaking Customer Service Representative to join a world leader in the air conditioning industry. In this pivotal role, you will provide exceptional customer service support to our German-speaking clients, assisting them with their inquiries and ensuring they have a smooth experience with our products and services. Your responsibilities will include addressing customer questions, resolving issues, and acting as a knowledgeable resource for both technical and service-related matters. If you are a proactive individual with a passion for customer service and an interest in the air conditioning sector, we want you to be part of our success story!

Responsibilities

• Handle customer inquiries in German through phone, email, and chat in a professional and friendly manner.
• Assist customers with product-related questions, troubleshooting, and service scheduling.
• Document customer interactions accurately in the CRM system for follow-up and record-keeping.
• Resolve customer complaints and technical issues with a focus on achieving customer satisfaction.
• Work closely with cross-functional teams to ensure customer needs are met effectively.
• Stay updated on product knowledge and specific air conditioning technologies to provide informed support.
• Gather customer feedback and suggest improvements to enhance service quality.

Requirements

• Fluency in German and English, both written and spoken.
• Prior experience in customer service, preferably within a technical or engineering environment.
• Strong communication skills and ability to build rapport with customers.
• Good analytical and problem-solving skills to address customer needs effectively.
• Familiarity with air conditioning products or HVAC systems is an asset.
• Proficient in using CRM software and Microsoft Office applications.
• Willingness to work flexible hours, including occasional weekends or on-call shifts as required.

Benefits

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...