German speaking Customer Service Representative for Financial Software Company

Job Description

The House of Mercier is excited to announce an opportunity for a German Speaking Customer Service Representative for a leading Financial Software Company. In this crucial role, you will be responsible for providing excellent support to German-speaking clients using our financial software solutions. Your primary focus will involve assisting customers with inquiries, troubleshooting issues, and ensuring that each user has a positive experience with our software products. We are looking for someone with strong communication skills, a passion for customer service, and a basic understanding of financial systems. If you enjoy working in a technology-driven environment and are eager to help customers navigate our software, we invite you to apply!

Responsibilities

• Respond to customer inquiries regarding financial software via phone, email, and chat in German.
• Provide step-by-step guidance to users experiencing technical issues or software-related questions.
• Document customer interactions accurately within the CRM system for future reference.
• Resolve any customer complaints with professionalism and efficiency.
• Collaborate with the technical team to relay customer feedback and suggest potential enhancements.
• Stay updated on new product features and updates to assist customers effectively.
• Promote customer confidence by providing training resources and support materials.

Requirements

• Fluency in German and English, both written and spoken.
• Prior experience in customer service, preferably in a technical or financial environment.
• Strong communication skills with the ability to explain complex information simply.
• Good analytical and problem-solving skills, with attention to detail.
• Familiarity with financial software or concepts is a plus.
• Proficient in using CRM systems and other customer support tools.
• Ability to work independently and as part of a collaborative team.
• Willingness to work flexible hours, including evenings or weekends if required.

Benefits

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...