German speaking Customer Service Representative for Air Conditioning Company

Job Description

The House of Mercier is excited to invite applications for the position of German Speaking Customer Service Representative for our reputable air conditioning company. In this pivotal role, you will be responsible for providing exceptional customer support to our German-speaking clients regarding their air conditioning needs. As the first point of contact, you will assist customers with inquiries, resolve issues, and ensure they receive a high level of service throughout their experience. We are seeking a proactive, friendly, and detail-oriented individual who is committed to helping customers find the right solutions for their air conditioning requirements. If you thrive in a dynamic environment and have a passion for customer service, this role is an excellent opportunity for you!

Responsibilities

• Respond to customer inquiries regarding air conditioning products and services in German via phone, email, and chat.
• Assist customers in troubleshooting issues and provide relevant solutions.
• Document customer interactions accurately in the CRM system for effective follow-up.
• Resolve customer complaints swiftly and effectively to ensure satisfaction.
• Educate customers on product features, benefits, and maintenance practices.
• Work closely with technical teams to resolve complex issues and enhance customer experience.
• Gather and report customer feedback to help improve products and services offered.

Requirements

• Fluency in German and English, both written and spoken.
• Previous experience in customer service, preferably in a technical or product-based environment.
• Strong communication skills, with the ability to explain complex concepts simply.
• Good analytical and problem-solving skills with a customer-centric approach.
• Familiarity with air conditioning systems or HVAC principles is a plus.
• Proficient in using CRM software and other customer service tools.
• Willingness to work flexible hours, including evenings and weekends if necessary.

Benefits

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...