French speaking Customer Service Representative for a Global Consulting Leader

Job Description

The House of Mercier is thrilled to announce a fantastic opportunity for a French Speaking Customer Service Representative to join a global consulting leader. In this pivotal role, you will serve as the first point of contact for our French-speaking clients, delivering exceptional service and support. Your responsibilities will involve addressing inquiries, resolving issues, and ensuring a superior experience with our consulting services. We are looking for a personable, detail-oriented individual who is passionate about customer care and thrives in a fast-paced environment. If you have strong communication skills in both French and English and are eager to make a significant impact, we want to hear from you!

Responsibilities

• Handle customer inquiries via phone, email, and chat in French, ensuring professional and timely responses.
• Assist clients with service-related questions, documentation, and consulting processes.
• Document and track customer interactions accurately in the CRM system.
• Resolve customer complaints effectively and maintain a high level of satisfaction.
• Collaborate with internal teams to ensure seamless service delivery and support.
• Stay up-to-date on company services, policies, and industry trends to better assist clients.
• Provide feedback on customer interactions to enhance service quality and efficiency.

Requirements

• Fluency in French and English, both written and spoken is essential.
• Experience in customer service or support roles is preferred, ideally in a consulting or professional services environment.
• Strong communication, listening, and interpersonal skills.
• Excellent problem-solving abilities and a customer-centric approach.
• Proficiency in CRM systems and Microsoft Office Suite.
• Ability to work effectively in a team and independently, managing multiple tasks.
• Willingness to work flexible hours, including evenings and weekends as required.

Benefits

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...