Snr Technical Account Manager, UK

Job Description

We're looking for a Snr Technical Account Manager (TAM) to join our Technical Account Management Team here in the UK. Reporting to the UK based Snr Manager you will be responsible for:

Responsibilities:

• Providing technical insight and leading practices for implementing and operationalizing Zscaler solutions to solve complex customer problems. This expertise will be applied to solve high impact problems for customers.
• Product Expertise & Strategy – Providing customers with technical guidance for new solution capabilities, migrations, integrations, and expansions.
• Working directly with customers to develop customized technical strategies to meet their desired business outcomes.
• Consumption and Delivery Execution – Creating adoption plans and influencing the acceleration of production level consumption across solution areas.

What we're Looking for (Minimum Qualifications)

• 5+ years of experience in a customer-facing role (e.g., Solution Delivery/Engineering, Customer Success Management, Technical Account Management).
• 4+ years of experience in Cloud Services, Networking, Security Solutions, or related technologies.
• Experience in Networking Security, including key technologies in areas such as secure connectivity (e.g., SD-WAN, VPNs), data protection (e.g., DLP, CASB), and web security (e.g., SWG, MPLS).
• Experience of working with Enterprise Level Customers.

What Will Make You Stand Out (Preferred Qualifications)

• Bachelor’s Degree in Engineering, Information Technology, Business, or a related field; or equivalent practical experience.
• Certifications from providers such as AWS, Google Cloud, or Microsoft Azure, highlighting cloud infrastructure expertise and strategic guidance capabilities.
• Industry certifications such as ISC, CISSP, GIAC, CCNP, Network+, or equivalent.

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