Assistant Manager, Account Management

Job Description

The Assistant Account Manager (“Assistant AM”) will act as the support to the Account Management Team (“AM Team”) who are the GoGlobal Point of Contact (“POC”) assigned to our direct clients as well as Channel and Referral Partners (“Partners”). The Assistant AM will support the AM Team maintain the relationship and communication with the Client and Partner POCs and assist on the individual projects under that respective Partner or Client. Assistant AM will very soon have their own portfolio of clients and there will be a clear pathway to further growth. 

Roles & Responsibilities:

Depending on the nature and requirements of the Client or Partnership the scope of the Assistant AM’s tasks may vary.  

Generally: 

• Once the Sales process is concluded and the Business Development Team has introduced a member of the AM Team, the Assistant AM may help the Account Manager onboard Client or Partner; in particular setting up the Clients and Partners in GoGlobal’s platforms.
• Support the AM Team in their role as the main POC for Clients and Partners as well supporting as a key POC for GoGlobal internal stakeholders to coordinate any Client queries.
• Support in ensuring Partner’s agreed to requirements and expectations are met by coordinating with all internal parties.
• Support in managing Client’s expectations and follow through on commitments.
• Multi-task between various inquiries and systems in a fast-paced environment.
• Respond to everyday Client/Partner queries received via email or calls in a timely manner.
• Assist in resolving problems by investigating presented issues and consult and coordinate with other departments and the Client.
• Support with the communication on country regulatory or other various process changes and collaborate with Partners so they can manage and communicate required changes with their respective end Clients as needed.
• Ensure documentation, filing and distribution of all agreed pricing, and terms and conditions via contracts, addendums or email for easy reference and use by all internal departments.
• Provide ad-hoc administrative support to the Account Management Team.
• Support the Sales and Business Development teams as required in the Sales stage on country specific requirements as well as operational questions. 

Requirements

• Minimum Degree of equivalent
• 3+ years of experience with Account Manager with Customer Services/Customer Success experience
• Having payroll background or experience is an added advantage
• Exceptional communication skills in written and verbal English
• Motivated self-starter with a positive can-do attitude
• Proactive and passionate about client satisfaction and problem solving
• Ability to Multi-task between various inquiries and systems in a fast-paced environment
• Organized and detail oriented with the ability to prioritize
• Excellent interpersonal skill

ABOUT US 

GoGlobal is the leading professional services company to guide, establish and manage global operations with compliance and confidence. We bring the human touch to entering new markets and consolidating vendors through a single point of management. With a presence in over 140 countries on six continents and growing, we make running a global business easy.  

Business & Corporate Services provided:

• Entity Solutions: Entity establishment, Corporate secretarial & directorship services, Domicile services, Dormancy/Liquidation
• HR Solutions: Global recruitment, Employer of Record (EOR), Agent of Record (AOR), Global benefits, Global payroll, International HR Consulting
• Finance Solutions: Accounting & Tax

For more information, please visit GoGlobal.com

OVERVIEW 

We Measure Success by Results, Not Hours Worked

No timesheets.

At GoGlobal, we give you the autonomy to make decisions that create real impact. We prioritize results over hours worked, focusing on quality of outcomes rather than tracking time.

As a privately owned company, we are free from the pressures of venture capital or private equity investors demanding exponential growth in unreasonable time frames.  
Sometimes, things just take time to do well. In our business, delivering great results is a process - and we're committed to doing it right.

We are not for sale. We believe that financial success is a natural outcome of our work, not the primary goal. Unlike many investors who view money as a goal, our focus is on long-term growth and sustainable success.

We are a global team, built for those who want to go further. Here's what your career at GoGlobal looks like:  

• A company small enough for your voice to be heard meaningfully, yet large enough to make a global impact
• Collaborating with a diverse, global and supportive team
• Built for the long-haul - no VC or PE pressure, just a focus on sustainable growth

WHY WE ARE DIFFERENT  

We Make Growing Your Career Possible

• We operate with the benefits of a partnership without the complexities of a partnership. Our hybrid partnership-corporate model offers all employees the opportunity to become a partner, while maintaining a streamlined corporate structure so that decisions are made quickly.
• We do not offer equity plans. As we are not for sale and are not chasing an exit, "stock options" hold little value in our business model. Instead, we provide opportunities for outstanding employees to make partner and share in the profits. We believe it’s better to build lasting value than to chase a one-time payout.
• We prioritize organic and sustainable growth. Expanding operations quickly by way of mergers and acquisitions might seem appealing, but the reality is integrating diverse cultures can be challenging. We're proud of our own culture and prefer to grow it our way.
• We're global. We offer career opportunities across the world-whether it's new job roles or international locations.
• English is our official language, but for many, it's our second language. We embrace this and find it rewarding communicating with colleagues from all over the world.
• We are not a family. We operate more like a high-performing sports team where each individual's contribution is crucial to our collective success.
• We keep things simple and collaborative. Our structure makes it easy for teams to work together across borders so we can serve our clients with global needs more effectively. Unlike big, siloed companies, we work seamlessly to handle international deals without the headaches of territorial ownership.
• We believe in transparency and trust. Every month, we share our financials with the team so everyone knows where we stand and what's coming next. It's all about open communication, building trust and empowering every individual to be part of our journey. We don't tell you what to think - we provide the information you need to make your own informed decisions.
• We believe flexibility drives success.  Our company is built on trust, and that’s why we embrace fully remote work, and hybrid options in some countries. Forget rigid office routines - it’s old school! This flexibility fuels productivity, strengthens our workforce, and ensures we remain agile in a fast-changing world.

Ready to take the next step in your career with us? Apply now! 

**Kindly review the provided privacy notice (LINK) to gain a comprehensive understanding of our policies and practices governing the treatment of your Personal Data.