Italian speaking Customer Service Representative for a Global Consulting Leader

Job Description

The House of Mercier is excited to present an exceptional opportunity for an Italian Speaking Customer Service Representative to join a globally recognized consulting leader. In this pivotal role, you will be responsible for delivering outstanding customer support to our Italian-speaking clients. Your primary focus will be to address inquiries, provide solutions, and ensure a seamless experience for our customers as they engage with our consulting services. We are seeking an energetic and proactive individual who possesses excellent communication skills and a passion for client relations. If you thrive in a fast-paced environment and are dedicated to helping customers succeed, we encourage you to apply!

Responsibilities

• Respond to customer inquiries via phone, email, and chat in Italian, providing timely and accurate information.
• Assist clients with questions regarding our consulting services, processes, and policies.
• Document customer interactions and track feedback in the CRM system for continuous improvement.
• Resolve customer issues effectively and professionally, ensuring high levels of satisfaction.
• Collaborate with internal teams to provide comprehensive support and enhance service delivery.
• Stay up-to-date with service offerings and industry trends to better assist customers.
• Contribute to customer experience improvements by sharing insights and recommendations.

Requirements

• Fluency in Italian and English, both written and spoken is essential.
• Previous experience in a customer service role, particularly in consulting or similar industries, is preferred.
• Strong communication and interpersonal skills to foster positive client relationships.
• Excellent problem-solving abilities and a commitment to customer satisfaction.
• Proficient in using CRM systems and other customer support tools.
• Ability to work effectively both independently and as part of a collaborative team.
• Willingness to work flexible hours, including occasional evenings and weekends as needed.

Benefits

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...