Eleks

Junior Customer Support Engineer

Job Description





REQUIREMENTS
  • 1+ years of relevant experience
  • Ability to work with tools like Jira, Outlook, Slack, Teams, Word, and Excel
  • Understanding the basics of mobile applications and technology
  • Manual QA experience (will be a plus)
  • Experience with SQL Databases (will be a plus)
  • Should be able to work independently and remotely
  • Excellent communication skills
  • Problem-solving skills
  • Upper-Intermediate English (written and spoken)


    • RESPONSIBILITIES
  •  Gather all required information from a customer to start an issue investigation
  •  Investigate, reproduce and document customer issues
  •  Provide steps/solutions on how to fix the issues
  •  Coordinate communication between IT teams and customers
  •  Administrate the mobile application via the admin panel
  •  Maintain documentation/knowledge base
  •  Prepare reports based on the number of requests, purchases, etc.


    • WHAT WILL YOU GET WITH ELEKS
  • Close cooperation with a customer
  • Challenging tasks
  • Competence development
  • Team of professionals
  • Dynamic environment with low level of bureaucracy
    • Apply Now
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