Solutions Engineer & Onboarding

Job Description

The Solutions Engineer & Onboarding will play a critical role in engaging with prospective clients during the pre-sales process, assisting with product demonstrations, and guiding them through the onboarding phase to ensure smooth adoption of our solutions. The ideal candidate will possess strong communication skills, technical understanding, and a customer-focused mindset to help drive successful customer outcomes.

Key Responsibilities:

·      Collaborate with the sales team to understand customer needs and assist with pre-sales activities, including product presentations and technical consultations.

·      Conduct tailored product demos and webinars, showcasing how our solution fits the client’s business objectives.

·      Provide technical and operational expertise to potential clients, answering questions and addressing concerns and provide technical support during the sales cycle.

·      Guide customers through the onboarding process, ensuring a seamless transition from sales to implementation.

·      Work closely with the customer success team to ensure a smooth handover and continued support post-onboarding.

·      Assist with the development and improvement of onboarding materials and processes.

·      Track and report on customer progress during the onboarding phase, identifying areas for improvement and ensuring timely resolution of issues.

·      Continuously stay up to date with product features, industry trends, and customer feedback.

·      Working in cross-functional teams.

Requirements

Key Qualifications:

• Education: Bachelor’s degree in Business Management, International Business or equivalent experience in a related field.

Experience:

• Minimum of 5 years of experience, preferably in a B2B environment.
• Proven experience in the local market, with a focus on SaaS sales.
• Experience in ESG, or related fields is highly desirable.

Skills:

• Proven experience in pre-sales, onboarding, or technical support roles, preferably in SaaS or technology industries.
• Strong understanding of the sales process and customer lifecycle.
• Excellent communication skills, both written and verbal.
• Ability to explain complex concepts in a clear and concise manner.
• Strong problem-solving skills with a customer-centric attitude.
• Ability to work independently and manage multiple priorities effectively.
• Familiarity with CRM systems and customer success platforms is a plus.

Benefits

Working Conditions:

• This position is based in France/Germany/Spain, with flexibility for remote work.
• Occasional travel may be required to attend meetings or events within France/Germany/Spain or the EU.

Salary and Benefits:

• Competitive salary based on experience and qualifications.
• Flexible work arrangements