Launch Program Manager

Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games.

This position is US based only.

The Discord Safety Team seeking a highly skilled and motivated Product Launch Program Manager. In this role, you will be responsible for establishing a readiness process for product launches from scratch, collaborating with various stakeholders, and preparing the groundwork for project managers to effectively lead product teams through the established process.

What you'll be doing:

• Process Development and Execution:
• Develop, implement, and refine a launch process tailored to the organization's specific needs.
• Serve as the initial Launch Project Manager for a subset of Product Pillars to effectively lead product teams through the established process.
• Stakeholder Engagement:
• Engage with internal and external stakeholders to understand their perspectives, needs, and expectations related to launch readiness.
• Foster relationships with project managers, product teams, and other relevant parties to ensure alignment with organizational goals.
• Documentation and Standards:
• Create comprehensive documentation outlining the launch process, including standards, guidelines, and best practices.
• Ensure that the established process complies with industry standards and regulatory requirements.
• Training and Awareness:
• Develop training materials and conduct sessions to educate project managers and product teams on the launch process.
• Promote awareness and understanding of the process across the organization through effective communication channels.
• Continuous Improvement:
• Establish mechanisms for feedback and continuous improvement of the launch process.
• Establish and monitor key performance indicators and adjust the process as needed to enhance efficiency and effectiveness.

What you should have:

• 5+ years of experience in program management or a related role.
• Experience with product launches and process management in the fields of Trust & Safety, Content Policy, or similar operational fields
• Familiarity with SQL
• Strong project management skills with a track record of successfully implementing processes from inception
• Excellent communication and interpersonal skills to effectively collaborate with and influence diverse stakeholders
• Familiarity with industry standards and best practices related to product launch processes and operational readiness for a Safety Team
• Ability to adapt to an ambiguous, dynamic environment and drive change within the organizatios

The US base salary range for this full-time position is $152,000 to $167,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.

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Why Discord? 

Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!

Check out our inclusion, diversity and purpose efforts, company principles, or learn more about the Life @ Discord experience!