Solution Design Lead

Job Description

Who We Are  

 Claritas Rx started with a simple vision: to tangibly improve how biopharmaceutical manufacturers understand their specialty product performance in the marketplace. Since then, Claritas Rx has grown from a small channel data consultancy to become a pioneer in patient-level data integration and analytics for the biopharmaceutical industry. Today, our customers range from small biotechnology companies launching their first specialty product to large global manufacturers with a strong portfolio of specialty products. 

The Position 

Every day, drug manufacturers use Claritas Rx solutions to improve and enhance the treatment journey for patients dealing with rare diseases. We have built a strong customer team of domain experts that can help scale a premier channel management solution. 

At Claritas Rx, Solution Design Leads (SDLs) work directly with our customers to design, build, deploy, and service our products to meet their custom business reporting needs. Our SDLs are data-curious, enjoy analytical problem solving, are learning-oriented and enjoy collaborating with other team members to solve a variety of business problems. This role sits within Claritas Rx’s Recurring Professional Services team, working with existing customers as they expand and refine their solutions post launch.

Key Accountabilities

• Play a lead role in expanding existing customer solutions including updates to reports, dashboards, and business logic to transform data, testing the application prior to release, documenting features, and training relevant users.
• Collaborate with cross-functional Customer Experience team members to execute value-added enhancement requests and support customer implementations. 
• Utilize a centralized request management and issue tracking workflow to ensure timely resolution of requests and documentation of related technical build details.
• As directed by Customer Success Manager, attend client-facing meetings with assigned customers to review requirements, provide solution design recommendations, and ensure follow-ups and action items are captured and completed.
• Ensure data quality in customer deliverables via rigorous testing and validation review prior to release.
• Mentor and develop junior team members towards delivering customer solutions, in line with established front-end application build best practices, and provide technical oversight.  Support the technical onboarding and training of new team members.
• Provide internal consultation to customer teams related to complex technical solution design questions post go-live, when support issues arise, or when customer teams are scoping expansion opportunities.
• Participate in training programs to ensure continued understanding of evolving platform capabilities.
• Identify new features and solution ideas and socialize with Solution Design Lead team members for product development consideration.

Who You Are 

Required:

• 6+ years’ experience with Quickbase or other data visualization tools / relational databases (e.g. Tableau, PowerBI)
• Excellent quantitative analysis skills and expert-level proficiency with Microsoft Excel
• A creative approach to analytical problem solving and a relentless passion for quality
• Track record of building customer relationships and managing client-focused projects
• Excellent written and oral communication skills
• Ability to manage difficult internal and external conversations independently

• Deep familiarity working with biotech/pharmaceutical transactional data preferred
• Experience with JIRA and Confluence enablement tools strongly preferred

Join Us

We are seeking to add new expertise and perspective to our strong team of experienced professionals. We aspire to a culture of accelerated professional development through shared learning and collaboration; a respectful and fun work environment; and employee empowerment through the effective use of technology and tools.

In additional to our great environment, we offer a salary of between $130,000 to $180,000 and benefits package and the opportunity to make a significant impact on a first-in-industry digital health solution. Please send a cover letter along with your resume when applying to the position of interest. Claritas Rx embraces diversity, equality, and transparency. We are committed to building a team that comprises a variety of backgrounds, perspectives, and talents. We believe the more inclusive we are, the better we are.

Join us and discover what it feels like to be part of an environment that rewards ingenuity, risk taking and smart work. It's time to fall in love with what you do!