Snr Customer Success Engineer, Germany

Job Description

Job Description:

We're looking for an experienced Snr Customer Success Engineer to join our team in Germany. Reporting to the Director, Customer Success Engineering, you will be part of the EMEA Customer Success Engineering organization and responsible for:

• Working with Customer Success and Sales teams to drive value and customer outcomes across all segments. 
• Engaging with large customers through technical workshops and providing them recommendations related to their environment with the objective to increase their Value Realization.  
• Presenting in customer events such as Zscaler User Groups covering best practices for achieving goals, experiences and recommendations around Zscaler technology.
• Delivering internal technical sessions to Customer Success Managers to helping them drive technology adoption at scale through training and building adoption playbooks. 
• Working cross functionally with Customer Success, Product Engineering and Support teams across Zscaler.

What We're Looking for (Minimum Qualifications):

• 8+ years work experience in similar customer facing positions (e.g. Solution Engineer) within Enterprise level businesses. 
• Ability to frame and simplify content and messaging for various audiences: technical, management and executive. 
• Ability to understand technology and translate to business implications, driving value realization conversations. 
• German native and English language skills. 

What will Make You Stand Out (Preferred Qualifications):

• Expert (SME) in 2 or more areas among: (Internet & Routing Protocols  /  Internet & Security Technologies  /  Authentication & SAML/Identity Provider systems  /  Web based security & infrastructure solutions  /  Traffic Forwarding & Policy based routing concepts.

• Evidential experience in discovery and influencing skills leading to high impact on customer adoption and Value Realization.

#LI-NF2

#LI-Hybrid