Principal UI/UX Designer

Job Description

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

We are looking for a smart individual who wants to do more than just manage, but also shape and innovate!

Overview

We are seeking an experienced (10+ years) UI/UX Designer with a passion for creating intuitive, data-driven user experiences and voice integration solutions. This role requires a strong foundation in analytics, reporting, interactive data visualization, and designing for voice-enabled products as part of our 0-1 voice product team. The ideal candidate will thrive in a fast-paced environment, possess excellent communication skills, and demonstrate the ability to move quickly, conduct customer interviews, and work autonomously. The position offers the opportunity to contribute to cutting-edge solutions in voice products and customer engagement platforms.

Responsibilities:

• Design Strategy & Research: Collaborate with stakeholders, product managers, and engineers to define user needs, business goals, and design objectives.
• User-Centered Design: Develop user journeys, wireframes, and prototypes to create thoughtful, seamless experiences for analytics and reporting platforms.
• Data Visualization & Reporting: Design interactive dashboards, visual reports, and data interfaces that allow users to extract valuable insights with ease.
• User Behavior Analytics: Leverage UX tools to track and analyze user behavior, session recordings, and usage data to inform design decisions and prioritize improvements.
• High-Fidelity Design: Build pixel-perfect UI designs and ensure their accurate implementation through collaboration with front-end developers.
• Development-Ready Designs: Create design assets, specs, and component libraries that adhere to development standards to simplify handoff and ensure smooth implementation.
• Continuous Improvement: Conduct usability testing, analyze user feedback, and use data-driven insights to refine designs, improve workflows, and increase user engagement.

Required Skills & Qualifications

• Experience in Data-Driven & Voice Products: Expertise in designing interfaces for analytics platforms, dashboards, and reporting tools and familiarity with designing for voice-enabled products, including understanding workflows like call transcription, real-time analytics, and voice commands.
• Data Visualization Expertise: Ability to transform raw data into user-friendly, visually appealing charts, graphs, and reporting interfaces.
• UI/UX Design Proficiency: Strong command of design tools like Figma, Sketch, or Adobe XD to create wireframes, prototypes, and final UI assets.
• UX Tools & Analytics: Experience using tools like Hotjar, FullStory, Google Analytics, or Pendo to investigate actual usage, identify pain points, and inform iterative design improvements.
• Ability to Move Fast: Comfortable working in a fast-paced environment with the ability to prioritize effectively and deliver high-quality designs under tight deadlines.

Autonomy: Proven ability to work independently, manage multiple projects, and drive initiatives to completion with minimal oversight.

• User Research & Testing: Knowledge of user research methodologies and a strong ability to translate insights into actionable design improvements.
• Development Alignment: Ability to create componentized, reusable design elements and adhere to development standards for easier implementation. Experience working within design systems and component libraries is a plus.
• Collaboration & Communication: Strong verbal and written communication skills to clearly articulate design decisions, collaborate with cross-functional teams, and advocate for design best practices.
• Attention to Detail: A meticulous approach to creating clean, functional, and consistent user experiences.

What Makes You Stand Out

• Experience in B2B or SaaS products with a focus on complex data workflows and voice-enabled solutions.
• A portfolio showcasing data visualization, dashboards, reporting systems, and voice product designs.
• Proven experience in cross-functional collaboration with product, development, and engineering teams to ensure smooth product development.
• Strong grasp of design systems and component libraries for scalable design solutions.
• Familiarity with voice integration challenges and opportunities in contact center environments.

Applicants must be authorized to work for any employer in Germany.

Benefits:

• Personal time off 33 days - Vacation (28 days) and care days (5)
• Additional Pension scheme, deferred pension scheme (LivePerson contributes 20%), ESPP and annual bonus depending on achievements
• Development: Generous tuition reimbursement (up to 6.000USD per year) and access to internal professional development resources
• Internet and Mobile reimbursement
• Be flexible, work flexibly and from anywhere  - no defined working hours or boundaries
• Remote first company with offices in Mannheim and Berlin
• Modern equipment (MacBook Pro)
• Volunteering Days – Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We're here to help you create a meaningful impact.
• Monthly connection: Join our monthly connection pizza day in the office!
• We were awarded by Great Place to Work 
• If you want to have more information about us you can check: https://www.kununu.com/de/liveperson2 and our career homepage.

Belonging at LivePerson:

Equal opportunities and the autonomous participation of people with severe disabilities and those with equivalent status, as well as respectful collaboration, are given at LivePerson. We warmly welcome applicants with disabilities or equivalent status. If you have any questions or require accommodations to create the best possible work environment at LivePerson, please don't hesitate to let us know.