Senior Customer Success Manager - West

Job Description

At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying solutions. We use valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and growth.

We're looking for a Senior Customer Success Manager to join our Customer Success team in the West, reporting to the Manager, Customer Success Management. This role is located anywhere in the Pacific time zone, and can be fully remote.

In this role:

• You will own a book of customers, be the advocate for, and champion their needs
• You will work with cross-functional teams to own and ensure customer deployments are completed quickly and efficiently
• You will run monthly and quarterly business reviews and serve as a trusted advisor and ensure business objectives are realized.
• You will work closely with Sales to identify opportunities for expansion

Minimum Qualifications:

• 5+ years experience in a customer-facing role, (e.g. solutions, customer success, technical account management, or solutions engineering).
• 2+ years of fundamental knowledge of two or more of the following technologies: Cloud Services Architectures & Solutions, Web-based Security, Networking, & Infrastructure Solutions).

Preferred Qualifications:

• A background in Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, VPNs, CASB, etc.
• A background in network transformation technologies such as MPLS, SD-WAN, or WAN Optimization.

At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to DEIB, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

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