Customer Success Advisor

Job Description

A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers arrange 'me time' moments, we’re in the business of helping people thrive and feel fantastic.

Working in an ever-changing, scale-up where things are messy, and resources are limited isn't for everyone. If you thrive in a stable environment with big budgets, clear processes and structures then, if being honest, we’re probably not for you. However, if you love bringing order to chaos, inventively solving problems, and prioritizing your own path within ambiguity, then you're likely to love it here.

In anticipation of increasing scale and complexity of the business we’re now looking for a Customer Success Advisor.

Your responsibilities will include:

• Resolving customer issues during inbound contacts via phone, email, chat, and social media.
• Making outbound contacts to customers to provide or obtain information needed to resolve issues.
• Handling customer interactions in a way that ensures the highest number of issues are resolved on the first contact.
• Providing customers with information on how Booksy Biz and Booksy for Clients work and their functionalities.
• Informing customers about subscriptions, invoices, and payments.
• Proposing solutions tailored to the needs of customers within the scope of services provided by Booksy.

Requirements

Essentially, to ensure you succeed in this role you’re going to need…

• Minimum 2 years of experience in customer service or working in a contact center, specifically handling inbound inquiries.
• Experience in customer service within the tech industry (preferred).
• Knowledge of English (preferred).
• Strong knowledge of Windows, iOS, Android, ChromeOS, web browsers, and MS Office/GSuite.
• Enjoyment in interacting with customers.
• Excellent writing skills and a strong command of the Polish language.
• Familiarity with communication and persuasion techniques.
• Strong problem-solving and analytical abilities.
• Quick learning ability.
• Resilience under pressure and stress.
• A focus on achieving goals.
• Ability to quickly adapt to new situations.
• Strong teamwork skills and a passion for collaborative work.

Benefits

Some of the benefits we offer are:

• This is a fully remote position, we take pride in being a globally distributed team.
• Private medical care from Allianz health (subsidized by the company - various packages to choose from).
• Multisport card (voluntary and unsubsidized - various options to choose from).
• Additional life insurance from PZU (voluntary and unsubsidized).
• Pethelp (voluntary and unsubsidized).
• Online consultations with Psychologist Booksy (fully subsidized by the company).
• Wellbeing tools (Worksmile and Officevibe).
• Happiness Team initiatives.

Our Diversity and Inclusion Commitment:

We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at belonging@booksy.com, so we can best support you.

Kindly submit your application and CV in English to ensure it is successfully reviewed.