French Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

Job Description

French Speaking iRobot Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier global talent and industry-leading corporations. As a leader in European recruitment and BPO services, we specialize in placing exceptional professionals into roles that drive innovation and customer excellence.

Job Overview

We are currently sourcing for a French Speaking iRobot Support Specialist position in Bulgaria for a global leader in consumer electronics. This is a unique opportunity to join one of the most sought-after French-speaking jobs in the region, where your technical expertise and language skills will directly influence the user experience of cutting-edge robotic home technologies.

Key Responsibilities

• Provide high-level technical support for premium consumer electronics, specifically focusing on advanced robotic home appliances.
• Troubleshoot software, connectivity, and hardware issues for customers via phone, email, and live chat.
• Deliver exceptional customer service by resolving technical inquiries with a focus on product education and user satisfaction.
• Document and escalate complex technical issues to the Tier 2 engineering teams within the consumer electronics sector.
• Maintain deep knowledge of current product lines, including updates, firmware versions, and accessory compatibility.
• Act as a brand ambassador, ensuring that every interaction reflects the high quality associated with iRobot products.
• Collaborate with international teams to refine support procedures and improve the overall consumer electronics user journey.

Requirements

• Native or fluent French (spoken and written).
• Valid EU passport (mandatory).
• Strong technical aptitude and interest in the consumer electronics industry.
• Previous experience in technical support, helpdesk, or customer success roles is highly advantageous.
• Excellent communication skills and a passion for technology.
• Ability to relocate to Sofia for this career-defining French Speaking iRobot Support Specialist position in Bulgaria.

Benefits

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• €1,500 Signing Bonus (one-time).
• And Much More...

Life in Bulgaria

Living in Bulgaria offers a fantastic blend of historic charm and modern urban living, making it an increasingly popular destination for international professionals seeking the best jobs in Bulgaria. With a Mediterranean-influenced climate, a vibrant social scene, and proximity to stunning mountain ranges and seaside resorts, you will find a exceptional work-life balance while working in this thriving hub for French-speaking jobs.

Our comprehensive relocation package ensures that your transition to Bulgaria is seamless and stress-free, allowing you to focus on enjoying the rich culinary culture, affordable cost of living, and high quality of life that Bulgaria is known for. Joining our team here is more than just a job; it is a chance to elevate your career in one of Europe’s most dynamic emerging technology markets.

How to Apply

If you are ready to advance your career with a premium role in the consumer electronics industry, we invite you to join our team in Sofia. Click "Apply Now" to submit your application and a member of the Mercier Consultancy Group recruitment team will be in touch shortly. We look forward to hearing from you!