French Speaking Player Support Specialist for Riot Games Account - Work In Sofia

Job Description

French Speaking Player Support Specialist for Riot Games Account

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-leading brands across the European BPO and technology landscapes. As experts in high-stakes staffing, we specialize in placing elite professionals into career-defining roles that bridge the gap between global companies and their communities.

Job Overview

We are thrilled to represent a global leader in the Gaming & Esports industry, seeking a passionate French Speaking Player Support Specialist for Riot Games Account position in Bulgaria. This is a rare opportunity to represent one of the world's most iconic game publishers, ensuring that the French-speaking gaming community receives nothing less than a legendary support experience.

Key Responsibilities

• Act as the primary point of contact for the French-speaking community, providing expert technical and gameplay support for Riot Games titles.
• Champion the player experience by resolving account issues, payment inquiries, and gameplay concerns with empathy and precision.
• Maintain a deep knowledge of the current Gaming & Esports meta, patch notes, and community trends to offer high-level assistance.
• Collaborate with internal teams to identify and escalate recurring bugs or community pain points directly to the developers.
• Contribute to the positive and competitive culture of the Gaming & Esports sector by maintaining high professional communication standards.
• Process feedback and contribute to the improvement of knowledge base articles to ensure self-service support remains top-tier.
• Utilize advanced ticketing software to track, document, and resolve support requests within agreed service level agreements.

Requirements

• Native or fluent French (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) to facilitate your move for one of the best French-speaking jobs in Europe.
• A genuine passion for Gaming & Esports, with familiarity regarding Riot Games’ ecosystem (League of Legends, VALORANT, etc.).
• Strong troubleshooting skills and a talent for de-escalating complex user issues in a digital environment.
• Professional proficiency in English to communicate effectively within our international team in Sofia.
• Commitment to excellence and a drive to succeed in a fast-paced, dynamic corporate environment.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training to become a master of the Riot Games support environment.
• Health Insurance and comprehensive benefits package.
• Fully Paid Relocation Package (flight, transfer, hotel) as part of our commitment to your transition to one of the most exciting jobs in Bulgaria.
• Monthly Performance Bonus linked to your excellence in support metrics.
• €1,500 Signing Bonus (one-time) for new hires joining our elite team.
• Career growth opportunities within the competitive Gaming & Esports industry in a vibrant international office.

Life in Bulgaria

Living in Bulgaria offers a fantastic blend of history, modern urban life, and stunning natural landscapes. Sofia is a city that never sleeps, providing a bustling environment for professionals seeking the best French-speaking jobs abroad. With a low cost of living and a high quality of life, Bulgaria has become a major hub for the tech and gaming industry, welcoming international talent with open arms.

Beyond the office, Bulgaria boasts a vibrant nightlife, world-class restaurants, and close proximity to both beautiful mountain ski resorts and the Black Sea coast. By accepting this French Speaking Player Support Specialist for Riot Games Account position in Bulgaria, you are choosing a career path that rewards your expertise while allowing you to enjoy a Mediterranean-adjacent lifestyle at the heart of Europe.

How to Apply

If you are ready to take the next step in your career and join the dynamic world of Gaming & Esports, we want to hear from you. Click "Apply Now" to submit your CV and become part of our elite team at Mercier Consultancy Group. We look forward to reviewing your application and discussing how you can excel in this premier role.