Polish Speaking Solutions Consultant - Work In Sofia, Bulgaria

Job Description

Polish Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO consultancy, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on facilitating career-defining opportunities within the global customer support services sector, ensuring excellence for both our clients and our candidates.

Job Overview

We are currently seeking a dynamic professional for a Polish Speaking Solutions Consultant position in Bulgaria. This role is ideal for individuals looking for premium Polish-speaking jobs in an evolving industry, where your linguistic expertise and problem-solving skills will drive success in high-level customer support services.

Key Responsibilities

• Deliver exceptional technical and functional assistance to customers via phone, email, and chat.
• Act as a primary point of contact for Polish-speaking clients, ensuring all inquiries are resolved with precision and empathy.
• Identify recurring customer issues and contribute to process improvements within the customer support services department.
• Maintain a high level of customer satisfaction by providing accurate, timely, and professional solutions.
• Collaborate with international teams to meet and exceed predefined key performance indicators (KPIs).
• Handle sensitive information with total confidentiality and professionalism at all times.
• Participate in ongoing training to stay updated on the latest service technologies and internal protocols.

Requirements

• Native or fluent Polish (spoken and written).
• Valid EU passport (mandatory).
• Strong command of English for professional communication within an international team.
• Exceptional analytical and problem-solving abilities tailored to the customer support services industry.
• A proactive, results-oriented mindset with a passion for excellence in service.
• Previous experience in support, client relations, or similar professional services is highly advantageous.

Benefits

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• €1,500 Signing Bonus (one-time).
• And Much More...

Life in Bulgaria

Choosing to join one of our many jobs in Bulgaria means immersing yourself in a vibrant culture set against a backdrop of stunning natural landscapes and historical architecture. Bulgaria offers a perfect balance of a modern European lifestyle and a Mediterranean-influenced climate, making it an increasingly popular destination for international professionals seeking both growth and adventure.

As you settle into your new Polish Speaking Solutions Consultant position in Bulgaria, you will discover that the country is known for its high quality of life, affordable cost of living, and an exceptional culinary scene. We ensure your transition is seamless with our comprehensive relocation support, allowing you to fully embrace everything that living and working in Bulgaria has to offer.

How to Apply

If you are ready to elevate your career and secure one of the most rewarding Polish-speaking jobs currently available, we invite you to click Apply Now. Join the Mercier Consultancy Group and take the next step toward a successful international career. We look forward to reviewing your application.