Spanish Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

Job Description

Spanish Speaking iRobot Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier talent and industry-leading global enterprises. As we continue to expand our footprint in the consumer electronics sector, we are proud to offer unparalleled career opportunities through our exclusive Spanish-speaking jobs portfolio.

Job Overview

We are currently seeking a motivated professional for a Spanish Speaking iRobot Support Specialist position in Bulgaria. This role is an ideal gateway for those looking to launch an international career within the fast-paced consumer electronics industry while benefiting from our comprehensive relocation support.

Key Responsibilities

• Provide world-class technical support to Spanish-speaking customers regarding advanced consumer electronics, specifically iRobot home robotics products.
• Troubleshoot connectivity issues, software updates, and hardware diagnostics via phone, email, and live chat.
• Educate users on the latest features and maintenance of iRobot devices to ensure an optimal user experience.
• Maintain detailed customer interaction records within our CRM systems to track product trends and common consumer electronics inquiries.
• Collaborate with cross-functional technical teams to escalate complex product malfunctions and provide feedback for product development.
• Stay up-to-date with the latest consumer electronics innovations to deliver knowledgeable and accurate assistance.
• Achieve high customer satisfaction ratings by demonstrating empathy, technical aptitude, and professionalism in every interaction.

Requirements

• Native or fluent Spanish (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory for employment in Bulgaria).
• Proven interest in consumer electronics and smart home technology.
• Excellent communication skills and a passion for helping customers resolve technical challenges.
• Ability to thrive in an international office environment and work effectively within a team setting.
• Resilience and a proactive attitude towards professional development and growth.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on iRobot products and consumer electronics support protocols
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) for those moving to take on jobs in Bulgaria
• Monthly Performance Bonus linked to service quality
• €1,500 Signing Bonus (one-time) for new hires
• And Much More...

Life in Bulgaria

Bulgaria offers an exceptional quality of life, blending historic European charm with a modern, vibrant metropolitan energy. Residents of Bulgaria enjoy a comfortable climate, beautiful mountain landscapes, and a cost of living that allows for a fantastic work-life balance while pursuing top-tier Spanish-speaking jobs in an international hub.

Our relocation experts make moving to Bulgaria seamless, ensuring you settle in quickly to explore the local culture, world-class gastronomy, and the welcoming community. Join us in this beautiful nation, where professional ambition meets a high-quality lifestyle, and take the next step in your career with a Spanish Speaking iRobot Support Specialist position in Bulgaria.

How to Apply

If you are ready to start an exciting career journey in the consumer electronics sector, we invite you to click 'Apply Now' to submit your application. Our recruitment team at Mercier Consultancy Group looks forward to reviewing your profile and helping you secure your future in Bulgaria.