Polish Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria

Job Description

Polish Speaking Back Office Gaming Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in European recruitment and specialized BPO solutions. We bridge the gap between world-class talent and industry-leading organizations, ensuring our candidates find the perfect professional home while advancing their global careers.

Job Overview

We are currently recruiting for an exciting Polish Speaking Back Office Gaming Support Specialist position in Bulgaria for a titan in the Gaming & Esports industry. This is a unique opportunity to join one of the most sought-after Polish-speaking jobs in Europe, where you will provide elite-level back-office support within a high-energy, digital-first environment.

Key Responsibilities

• Manage complex back-office inquiries related to player accounts, gaming transactions, and platform integrity.
• Ensure industry-standard compliance and security protocols are maintained across all Gaming & Esports interactions.
• Coordinate with internal teams to resolve escalated issues for high-value players in the Polish market.
• Maintain a deep understanding of gaming trends and esports mechanics to provide accurate and relevant support.
• Monitor and analyze player data to identify potential risks or fraudulent activity within the gaming ecosystem.
• Provide consistent, high-quality feedback to the development team to improve the overall user experience for Polish players.
• Draft and maintain documentation in Polish to streamline internal support processes and workflows.

Requirements

• Native or fluent Polish (spoken and written) is mandatory for this role.
• Professional proficiency in English to collaborate within our international team.
• Strong passion for the Gaming & Esports industry and a deep understanding of online gaming culture.
• Previous experience in a back-office, administrative, or customer support role is highly advantageous.
• Valid EU passport or right to work in Bulgaria.
• A proactive mindset with excellent problem-solving capabilities in a fast-paced environment.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• €1,500 Signing Bonus (one-time)
• And Much More...

Life in Bulgaria

Choosing to relocate for our jobs in Bulgaria means immersing yourself in a vibrant, historic, and rapidly developing European hub. Bulgaria offers a perfect mix of stunning mountain landscapes, a sunny climate, and a bustling social scene, making it one of the most attractive destinations for young professionals seeking Polish-speaking jobs abroad.

With a low cost of living and a high quality of life, living in Bulgaria allows you to enjoy world-class culinary experiences and diverse cultural entertainment. As you settle into your new life in Bulgaria, you will find a welcoming community and endless opportunities to explore everything this beautiful nation has to offer. We ensure your move to your new position in Bulgaria is seamless and rewarding.

How to Apply

If you are ready to take your career to the next level with a market leader in the gaming sector, we invite you to apply now. Join the ranks of talent flourishing in these Polish-speaking jobs and experience professional growth with Mercier Consultancy Group. Click the link below to submit your application and our team will be in touch shortly.