Italian Speaking Electronics Support Specialist - remote from Greece

Job Description

Patrique Mercier Recruitment is excited to announce a fantastic opening for an Italian Speaking Electronics Support Specialist, available for remote work from Greece! This role is ideal for individuals who are passionate about technology and excel in providing exceptional customer service.

In your role as an Italian Speaking Electronics Support Specialist, you will serve as the primary point of contact for our Italian-speaking customers, assisting them with inquiries and troubleshooting various technical issues related to electronic products. Your role is vital in ensuring our customers receive prompt, accurate, and friendly support.

If you are motivated, detail-oriented, and ready to make a difference, we would love to see your application!

Key Responsibilities

• Deliver high-quality customer support to Italian-speaking clients through phone, email, and chat.
• Effectively troubleshoot and resolve technical issues concerning electronic devices.
• Document all customer interactions properly, maintaining accurate records of inquiries and resolutions.
• Collaborate with team members to enhance service efficiency and overall customer satisfaction.
• Stay informed about the latest product information and technical updates to provide the best support possible.
• Adhere to company guidelines and service standards to ensure a consistent customer experience.

Requirements

• Fluency in Italian and English, with strong verbal and written communication abilities.
• Previous experience in technical support or customer service, particularly in the electronics industry, is preferred.
• Strong understanding of electronics, with effective troubleshooting skills.
• Excellent problem-solving capabilities and attention to detail.
• Able to work independently and efficiently manage tasks in a remote environment.
• Proficient with computer systems and various customer support software.
• Proactive learner with a willingness to adapt to new technologies.
• Flexibility to work different hours based on customer needs.
• Eligibility to work in Greece, possessing a valid European Passport or ID.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )