Dutch Speaking Electronics Support Specialist - Athens (Remote in Greece)

Job Description

Patrique Mercier Recruitment FR is on the lookout for a Dutch Speaking Electronics Support Specialist to join our talented team. This remote role based in Greece offers the opportunity to provide valuable assistance to Dutch-speaking customers with their electronic products. If you have a passion for technology and excel in customer service, we would love to hear from you!

Responsibilities

• Deliver exceptional support for electronic products to Dutch-speaking customers via various channels including phone, email, and chat.
• Identify, troubleshoot, and resolve technical issues related to electronic devices effectively.
• Guide customers through product features and functionality to enhance their experience and satisfaction.
• Document all customer interactions and resolutions accurately in the CRM system.
• Work collaboratively with technical teams to escalate complex issues and provide solutions.
• Conduct follow-up communications with customers to ensure issues are resolved and satisfaction is achieved.
• Stay informed about the latest developments in electronics and customer support practices.

Requirements

• Fluency in Dutch and English, with excellent verbal and written communication skills.
• Experience in electronics support or a similar technical role is preferred.
• A solid understanding of electronic products and troubleshooting techniques.
• Strong analytical and problem-solving skills.
• Dedication to providing outstanding customer service and support.
• Experience with CRM systems and customer support software is a plus.
• Able to independently manage tasks and workload in a remote work environment.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks