Italian Speaking Electronics Support Specialist - Athens (Remote in Greece)

Job Description

Patrique Mercier Recruitment FR is excited to announce a vacancy for an Italian Speaking Electronics Support Specialist. This remote position, based in Greece, allows you to provide expertise and support to our Italian-speaking customers regarding their electronic devices. If you possess a passion for technology and a commitment to enhancing customer experiences, we would love to have you on our team!

Responsibilities

• Deliver exceptional support for electronic products to Italian-speaking customers via phone, email, and live chat.
• Diagnose and troubleshoot technical issues related to electronics efficiently.
• Guide customers in understanding and utilizing product features effectively.
• Document all customer interactions and resolutions accurately in our CRM system.
• Collaborate with technical teams to escalate and resolve more complex issues.
• Conduct follow-up calls and emails to ensure complete customer satisfaction.
• Remain current on product knowledge and industry trends to enhance your support capabilities.

Requirements

• Fluency in Italian and English, with excellent communication skills in both languages.
• Experience in electronics support or a similar technology-focused role is preferred.
• Strong understanding of electronic products and troubleshooting methodologies.
• Excellent problem-solving and analytical skills.
• Dedication to providing outstanding customer service.
• Proficient in CRM systems and customer support software is an advantage.
• Able to work independently and manage your time effectively in a remote work environment.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks