Sophos

Senior Renewal Representative (EMEA)

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Job Description

Role Summary

The Senior Renewal Representative is responsible for managing a portfolio of existing customers to drive on-time renewals, maximize retention, reduce churn, and identify expansion opportunities through upsell and cross-sell motions. This role owns the end-to-end renewal cycle and partners closely with Customer Success, Account Executives, Finance, Legal, and Operations teams to deliver predictable recurring revenue growth.

The position typically handles mid-market or enterprise accounts and is expected to independently manage negotiations, forecasting, and customer relationships.



What you will do
  • Own and manage a renewal book of business for assigned accounts.
  • Engage customers proactively 90–120 days before contract expiration.
  • Drive high renewal rates and achieve quarterly/annual retention targets.
  • Execute pricing negotiations, contract discussions, and commercial conversations.
  • Identify and qualify upsell/cross-sell opportunities and collaborate with Account Executives.
  • Maintain accurate pipeline, renewal forecasts, and customer activity in CRM tools such as Salesforce.
  • Partner with Customer Success Managers to address adoption risks and customer concerns.
  • Coordinate with Legal, Finance, Procurement, and Operations teams for contract execution.
  • Develop account renewal strategies for at-risk customers.
  • Ensure accurate quoting, invoicing, and renewal documentation.
  • Analyze churn drivers and recommend retention strategies.
  • Maintain strong executive-level customer relationships.

    • What you will bring
  • 4–7 years of experience in Renewal Sales, Account Management, Customer Success, or SaaS Sales.
  • Strong experience managing recurring revenue or subscription-based business.
  • Proven track record of meeting renewal/retention quotas.
  • Experience with SaaS contracts, pricing, and subscription models.
  • Strong negotiation and objection-handling skills.
  • Excellent stakeholder management and communication skills.
  • Proficiency in CRM tools like Salesforce.
  • Strong forecasting and pipeline management capabilities.

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