Mercier Consultancy Group

French Speaking Customer Support Jobs - Paid Relocation To Sofia

  • Mercier Consultancy Group
  • Remote Latvia
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Job Description

Mercier Consultancy is excited to offer French Speaking Customer Support positions with paid relocation to Sofia. If you are fluent in French and seeking a rewarding customer service career abroad, this opportunity is perfect for you. Join our dynamic team and enjoy the benefits of working in a vibrant city while delivering exceptional support to our French-speaking customers.

Key Responsibilities

  • Provide high-quality customer support in French across phone, email, and chat channels.
  • Assist customers with inquiries regarding products, services, and orders, ensuring clarity and accuracy.
  • Resolve complaints efficiently to maintain a positive customer experience.
  • Document all customer interactions and follow up as necessary.
  • Collaborate with internal teams to improve processes and customer satisfaction.
  • Stay updated on product information and company policies.

Requirements

  • Fluent in French (written and spoken); English proficiency is an advantage.
  • Previous experience in customer service or support roles is preferred.
  • Strong communication and interpersonal skills.
  • Ability to adapt to a new environment and work effectively as part of a team.
  • Willingness to relocate to Sofia with paid relocation support.
  • Excellent organizational skills and attention to detail.
  • Familiarity with customer support tools is a plus.

Benefits

  1. Competitive Monthly Salary
  2. Relocation Package
  3. Fully Paid Training
  4. Health Insurance
  5. And Much More...