Program Manager, Partnerships

Job Description

About Us: 

At Kooth, our mission is to create welcoming, accessible spaces for personalized digital mental health care that empowers young people to thrive. Grounded in an early-intervention model, we help youth aged 13–25 build resilience, access timely support, and lead fulfilling lives. We are more than a digital service — we are a movement for inclusive, evidence-informed mental health care.

Our culture is rooted in our values: Alongside You, Flexible, Compassionate, Committed, and Safe. These guide everything we do - how we show up for young people, how we collaborate as a team, and how we build solutions that meet communities where they are. With Kooth, you’ll be part of something bigger than yourself: meaningful work with measurable impact.

We bring this mission to life through Soluna, California’s first-in-the-nation digital behavioral health service for 13–25-year-olds. Soluna removes barriers to care by providing nearly immediate access to 1:1 coaching, Care Navigation, and self-guided tools helping young people find real support, build resilience, and discover hope when they need it most. Together with state and local partners, we’re transforming access to mental health support for youth. Learn more at solunaapp.com/impact.

What We’re Looking For: 

The Program Manager, Partnerships plays a critical role in driving the successful expansion of Soluna across California.

This role is responsible for owning and advancing key partnership initiatives, ensuring strong coordination across internal teams and a seamless, high-quality experience for external stakeholders. By connecting data, stakeholder activity, and program priorities, this role enables more effective decision-making and consistent program delivery.

Working closely with Directors and VPs, this role helps translate strategy into execution, ensuring initiatives are delivered on time, partnerships are effectively managed, and programs operate with clarity and consistency.

How You’ll Make an Impact: 

Stakeholder Management & Partner Engagement:

• Deliver a seamless, high-quality experience for external partners
• Serve as a primary point of contact for partner coordination and ongoing engagement
• Lead meeting coordination, including agendas, follow-ups, and clear next steps
• Build strong working relationships with community partners, health plans, and providers
• Ensure consistency and continuity across all partner interactions

Cross-Functional Coordination:

• Drive alignment across teams to enable execution
• Act as the central coordination point across Partnerships, Account Management, Commercial, Marketing, Product, and Clinical teams
• Ensure alignment between program goals, stakeholder needs, and internal priorities
• Manage dependencies and communication across multiple workstreams
• Drive clarity, accountability, and follow-through across teams

CRM Ownership & Data-Driven Operations:

• Strengthen visibility and decision-making through data.
• Own CRM hygiene and usage across the Partnerships team
• Ensure partner activity, engagement, and outcomes are accurately tracked
• Use data to inform outreach prioritization and engagement strategies
• Develop and deliver reporting and insights to support team decision-making

Process Design & Operational Excellence:

• Build scalable, efficient ways of working
• Design and implement repeatable workflows for partnership management
• Identify inefficiencies and lead improvements to streamline operations
• Support automation and tooling to reduce manual work and increase consistency
• Document SOPs to enable scale and standardization across programs

Performance Tracking & Continuous Improvement:

• Drive better outcomes through insight and iteration
• Track key program metrics and partnership performance
• Identify trends, gaps, and opportunities to improve execution
• Translate insights into actionable recommendations
• Continuously refine processes to improve team effectiveness and impact

What Success Looks Like:

• Partnership programs are executed consistently and effectively, with clear ownership and accountability
• External stakeholders experience seamless, well-coordinated engagement
• Cross-functional teams are aligned, with clear communication and strong follow-through
• CRM data is accurate, complete, and actively used to drive decisions
• Scalable processes and workflows improve efficiency, consistency, and program outcomes

Requirements

What You’ll Bring: 

• 4–7 years of experience in program management, operations, partnerships, or customer success, or equivalent experience
• Proven ability to own and drive cross-functional initiatives in a fast-paced environment
• Strong organizational and project management skills, with the ability to manage multiple priorities
• Experience working with CRM platforms (e.g., HubSpot, Salesforce), with strong attention to data quality
• Analytical mindset with the ability to translate data into actionable insights
• Clear, professional communication skills with experience managing internal and external stakeholders
• Experience in California’s behavioral health, public sector, or education systems preferred
• Collaborative, proactive, and solutions-oriented approach

Benefits

What You’ll Get:

Compensation: The base salary for this role is $85,000 to $100,000 annually. We’re committed to transparency and value our candidates time, which is why we share salary ranges in all states—regardless of local requirements. Final compensation will be based on a variety of factors, including your education, experience, skills, and overall alignment with the role.

Kooth offers a competitive base salary, employee equity program, and comprehensive benefits including:

• Excellent Medical, Dental, and Vision Coverage
• Long-Term Incentive Plan (LTIP)
• 401(K) Retirement Plan with company match
• Generous Paid Time Off
• Remote-first flexibility and work-from-home support
• Paid parental leave 
• Learning & development opportunities 
• 8 Paid Holidays, plus two half-day holidays (Christmas Eve and New Year’s Eve)

Equal Employment Opportunity:

Kooth is committed to creating an inclusive workplace and provides equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. All employment decisions are based on merit, qualifications, and business needs.

Reasonable Accommodations:

Kooth is committed to providing reasonable accommodations for candidates with disabilities, sincerely held religious beliefs, or other protected reasons under applicable law. If you require accommodations during the application or interview process, please contact our HR team.

Ready to Join Us?

If you’re ready to make a meaningful impact and be part of a team that values purpose-driven work, apply today. Together, we’re shaping the future of digital mental health care.