Key Account Manager

Job Description

We are passionate about delivering innovative cloud-based retail software and payment technology to charities, retailers and visitor attractions across the UK, US and Australia. Our Insight Driven platform provides real-time processing and complete end-to-end retail and payment management, helping organisations operate smoothly, enhance customer experience and grow with confidence. 

With over £1 billion in sales processed through our systems in the last year, customers trust Cybertill for reliability, security and exceptional support. With nearly 25 years’ experience and more than 7,000 retail locations using our software, hardware, payments, services and telecoms, we know what it takes to make a difference. We live our values every day, staying passionate, agile, supportive and professional in everything we do. 

Work somewhere where your passion and ideas come to life and, more importantly, get you noticed. Get ahead and join a team that supports you and drives you forward every day. 

The Role

Our customers and their consumers deserve the best experience. Cybertill operates a customer centric product and services model which needs people to go above and beyond when sharing our product with the world. We are looking for an inspiring Key Account Manager to join our team in Liverpool. As a Key Account Manager, you will play a critical role in nurturing and growing our key client relationships. You will work closely with our clients to understand their business needs, provide exceptional customer service, and drive revenue growth.

What you will do

• Develop and maintain strong relationships with key clients, acting as their primary point of contact within Cybertill.
• Understand clients’ business objectives and develop strategies to align our products and services with their goals.
• Conduct regular meetings and check-ins with clients to assess satisfaction levels, identify opportunities, and address any concerns or issues.
• Collaborate with internal teams, including sales, marketing, and product development, to ensure client needs are met and exceeded.
• Upsell and cross-sell Cybertill’s products and services to existing clients, aiming to maximize revenue and account growth.
• Stay up to date with industry trends and market developments, ensuring that clients receive the most relevant and valuable insights and recommendations.
• Act as a trusted advisor to clients, providing guidance on how to leverage Cybertill’s solutions to drive operational efficiency, customer engagement, and profitability.
• Monitor and analyse key metrics and performance indicators for assigned accounts, providing regular reports and updates to clients and internal stakeholders.
• Identify and pursue new business opportunities within existing client accounts, fostering organic growth.
• Collaborate with the implementation team to ensure smooth onboarding and successful adoption of Cybertill’s solutions.

Who we are looking for

• Excellent communication and interpersonal skills, with the ability to build strong relationships and effectively navigate client organizations.
• Strong negotiation and persuasion skills, with a track record of successfully upselling and cross-selling products or services.
• Strategic thinking and problem-solving abilities, with a focus on delivering innovative solutions to clients.
• Results-driven mindset, with a demonstrated ability to meet and exceed sales targets and revenue goals.
• Familiarity with retail industry trends and challenges is highly desirable.
• Proficiency in CRM software and Microsoft Office Suite.
• Willingness to travel to client locations as required.

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