Customer Experience Manager

Job Description

Company Overview:

MavenAGI is on a mission to reimagine enterprise customer experience, starting with support. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies. 

We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.

Team:

Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe.

Position Overview:

Maven AGI is a cutting-edge generative AI company revolutionizing the customer support landscape. As a Customer Experience Manager, you will play a pivotal role in enabling Maven customers to reimagine their customer experience, driving efficiency, reducing costs, and enhancing customer satisfaction. Join us on the forefront of innovation and help shape the future of customer success in the AI industry.

What You’ll Do:

• Act as the customer experience manager and technical product expert for customers ranging from Fortune 500 to fast growing startups, contributing to the company's global growth by educating potential clients and ensuring the success of existing customers.
• Use a value based system to drive implementation, adoption, usage, retention, and growth of Maven products across assigned install base customers. 
• Provide hands-on technical guidance to our largest customers, supporting, adopting, and guiding them through the comprehensive suite of products and features offered by Maven AGI.
• Work closely with cross-functional teams to align technical solutions with customer needs and contribute to the continuous improvement of our products.
• Proactively identify opportunities for customers to derive additional value from Maven AGI's generative AI solutions.
• Collaborate with the wider sales, product, and engineering teams to deliver a seamless and world class experience across all customer interactions.

Requirements

• 5+ years of experience in enterprise-level client-facing roles.
• Systems thinker who enjoys creating and optimizing processes and procedures to minimize human involvement. 
• Strong technical acumen with a deep understanding of generative AI products and capabilities.
• Ability to utilize project management skills, create customer implementation plans including timelines, milestones, checkpoints, and resource management. 
• Excellent communication skills, written and verbal, to effectively educate and guide customers.
• Proven ability to provide hands-on technical services and support to large and complex accounts.
• Familiarity with AI concepts and a keen interest in solving challenging problems in the customer support landscape.
• Adept at building and maintaining strong customer relationships with senior executives.
• Operations-savvy mindset, contributing to the refinement of technical processes.
• Experience in collaborating with cross-functional teams to enhance product offerings.
• Proven track record in driving customer success and satisfaction.
• Familiarity with tools and technologies relevant to generative AI.

Benefits

What We Offer:

• High Impact in cutting-edge field: Be at the vanguard of AI innovation.
• Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity stakes.
• Inclusive Culture: A diverse and welcoming work environment where everyone’s voice is heard.

What unites us is our Values and the passion we share to live by them:

• Do right for our customers
• We are data-driven
• Be entrepreneurial
• Strive to be better, together

MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.

Join us in changing the face of enterprise customer support.