Ecommerce Account Manager

Job Description

As an Ecommerce Account Manager, you will support and grow client relationships while helping optimize the online shopping experience. This role is a great fit for someone eager to develop skills across account management, ecommerce strategy, and data-driven problem solving — with plenty of mentorship and collaboration along the way.

What will I be doing?

Client Relationship Management:

• Build Client Relationships: Serve as a day-to-day point of contact for clients, supporting ecommerce initiatives and building trust over time.
• Understand Client Goals: Learn clients' business objectives and work alongside a senior strategist to meet deliverables and communicate impact.
• Regular Communication: Participate in and eventually lead regular client check-ins to share updates, discuss initiatives, and gather feedback.

• Partnership Support: Help maintain relationships with agency partners by coordinating monthly touch bases and sharing learnings internally.
  
• Project Management:

• Campaign Support: Assist in the implementation of ecommerce optimization campaigns, coordinating with internal teams to keep projects on track.
• Timeline Tracking: Help manage project timelines to ensure deliverables are met on schedule.
• Cross-Functional Collaboration:
• Work with Design and Development Teams: Collaborate with designers and developers to implement site changes, assist with QA after deployments, and help communicate technical updates to clients.
• Knowledge Sharing: Contribute to a culture of learning by sharing insights and best practices across teams.
• Additional Responsibilities:
• AGILE Participation: Learn and contribute to AGILE workflows, including backlog management and sprint planning.
• Budget Awareness: Support client budget tracking and help ensure resources are used effectively.
• Case Studies: Assist strategists in documenting client wins and contributing to case study development.
• App Research & Recommendations: Research and recommend apps based on client needs, and help with implementation and optimization.

Requirements

• What do I need?
• Bachelor's degree in Marketing, Business, or a related field (or equivalent experience).
• 1–3 years of experience in ecommerce, account management, digital marketing, or a related role.
• Familiarity with Shopify or other ecommerce platforms (Shopify experience preferred; WooCommerce or Magento a plus).
• Strong written and verbal communication skills — you're comfortable talking to clients and internal teams alike.
• Organized, detail-oriented, and able to manage multiple tasks at once.
• Eagerness to learn — you don't need to know everything, but you should be curious and coachable.
• Bonus Points:
• Experience with digital merchandising or site content management
• Background in digital marketing (SEO, email, paid, etc.)
• Exposure to AGILE or project management tools (Jira, Asana, etc.)
• Comfort translating technical concepts for non-technical audiences

Benefits

Health Coverage (Day 1)
Company covers 80% of medical, dental, and vision premiums for the employee, starting on your first day.

Paid Time Off
23 days of PTO annually, plus 10 company holidays. Up to 3 days may roll over into the following year.

401(k) with Company Match
4% company match after 6 months of employment, fully vested.

Parental Leave
12 weeks of fully paid maternity and paternity leave.

Remote Work Support + Half-Day Fridays
$500 annual stipend for home office and work-related expenses, plus half-day Fridays to support work-life balance

Additional Requirements

• Applications must be submitted in English; sponsorship is not available.
• All application questions are required. Incomplete applications will not be considered.
• Direct outreach to company leadership regarding this role is not permitted.
• A video interview may be required as part of the selection process.