Quality Assurance Engineer (Healthcare Technology)

Job Description

WHO WE ARE

Encoda is a provider of financial health management SaaS solutions purpose-built to help physician practices overcome the revenue cycle challenges that quietly erode revenue, such as undetected underpayments, inefficient claim and payment workflows, downcoding, and rising denials. By unifying data across practice management systems, clearinghouses, and payers, we deliver Actionable Revenue Transparency: the real-time visibility, control, and automation practices need to protect and grow their financial health.

Drawing on decades of deep revenue cycle expertise, Encoda empowers practices to consistently achieve insurance first-pass payment rates of 95% or higher, average insurance days in AR of just 27.5, and 25–40% improvements in billing team efficiency. When you join Encoda, you’re helping transform complex reimbursement workflows into clear, repeatable processes—so practices can capture the full value of their services, strengthen cash flow, and devote more time to what matters most: patient care.

WHO YOU ARE

The Software QA Engineer will support the end-to-end quality of our SaaS platform at multiple levels, including designing and implementing tests, using and maintaining automation scripts, debugging, and defining corrective actions. This role is ideal for someone who brings strong QA fundamentals within an Agile CI/CD environment but also possesses the technical depth to validate backend logic, databases, and API behavior. You will collaborate closely with Engineering, Product, and DevOps teams to ensure our releases are reliable, performant, and thoroughly tested at every layer of the stack.

A DAY IN THE LIFE

• Develop, execute, and maintain manual and automated test plans, test cases, and test scripts.
• Perform backend data validation, including SQL-based testing of complex datasets, stored procedures, and ETL workflows.
• Build and execute API-level test suites (e.g., Python-based or Postman-based frameworks).
• Use load and performance testing tools (e.g., JMeter) to benchmark system stability, throughput, and scalability.
• Create and maintain UI automation scripts, preferably using Cypress or similar frameworks.
• Contribute to continuous testing within a CI/CD pipeline, collaborating with DevOps to integrate automated tests into release workflows.
• Analyze test results, document defects, and work with developers to ensure resolutions align with quality standards.
• Participate in Agile ceremonies, providing actionable QA insights and ensuring quality remains central to story development, sizing, sprint planning, and execution.
• As needed, complete manual testing and contribute to automated UI tests (Cypress) to maximize testing coverage and effectiveness for your assigned modules.
• Act as the primary quality control point for each production release.
• Monitor and report on overall quality performance and trends for both pre-release and production defects.

Requirements

• Bachelor’s degree in software engineering or related field.
• 3-5 years professional experience with software QA testing and engineering.
• Strong proficiency in SQL, especially PostgreSQL, including the ability to write complex queries for validation and investigation.
• Professional experience with Python for scripting, automation, or data validation tasks.
• Hands-on experience with load/performance testing tools such as JMeter.
• Solid understanding of QA fundamentals within a SaaS environment, including functional testing, regression, smoke testing, and defect lifecycle management.
• Familiarity with CI/CD processes, building pipelines, and continuous testing practices.
• Experience using UI automation frameworks, preferably Cypress, Selenium, or Playwright.
• Excellent verbal and written communication skills.
• Proficiency in Agile/Scrum methodology and one or more common platform used for backlog management (Jira, Azure DevOps Boards, etc.).

PREFERRED QUALIFICATIONS

• Experience in US healthcare revenue cycle management processes and common data records.

WORK ENVIRONMENT & EXPECTATIONS

• Ability to work cross-functionally in a fast-paced, deadline-driven environment.
• Comfortable managing remote meetings, workshops, and training with diverse client teams.
• Occasional travel for onsite client engagements or major project milestones (if applicable).
• Commitment to continuous learning and process enhancement.

Benefits

• The opportunity to be a part of a leading healthcare IT SaaS organization with a strong mission
• Competitive compensation  
• Comprehensive benefit package, including medical, dental, vision, disability, and life insurance
• Matching 401k plan and FSA options
• Generous Paid Time Off (PTO) and 10 company-observed holidays
• Cohesive and engaging remote work culture allowing a healthy work-life balance

OUR CORE VALUES

At Encoda, we do more than profess our values. We practice them through an agreed-upon and shared set of behaviors that make up our DNA. We are clear about what is important to us, and we take care that our intentions, words, thoughts, and behaviors align with those values. 

Ready: We embrace change and adopt a growth mindset in relentless pursuit of progress.

Collaborative: We have the courage to reach out for help, are approachable when others need our help, and are willing to engage in healthy debate.

Trustworthy: We approach all situations (internal and external) with positive intent and integrity.

Committed: We are accountable to deliver results with a passion for our clients’ success.